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Enterprise Support Engineer

10 hours, 29 minutes ago
United States
Full-time
Senior
Customer Success
DevOps and Infrastructure
DHCP DNS FTP Linux
Apply Now
BlueCat

BlueCat

BlueCat Networks provides Adaptive DNS solutions for network simplification and security, enabling businesses to thrive in a complex, hybrid cloud environment.

Internet Software & Services
251-1K
Founded 2001
$28M raised
View All Jobs 13

Description

  • Partner with enterprise customers to understand their requests and help them optimize BlueCat products and services.
  • Serve as a trusted advisor to customer contacts and ensure recommendations reach the right stakeholders.
  • Troubleshoot and debug customer issues to identify root cause using systems, databases, applications, and networking knowledge.
  • Set up test environments that mirror customer production environments and run tests using customer or representative data.
  • Communicate reproducible steps, findings, and technical details clearly to BlueCat Engineering.
  • Help customers follow best practices and identify opportunities for upgrades or additional products and services.
  • Escalate issues across business units such as Sales, Professional Services, Engineering, and Product Management.
  • Own the technical relationship with the customer and communicate short- and long-term needs internally.
  • Prioritize and manage multiple projects and customer issues efficiently.

Requirements

  • 5+ years of experience with DNS, DHCP, and Linux.
  • Strong knowledge of networking protocols and experience debugging network issues, including packet capture and analysis.
  • Experience with common protocols and services such as FTP, TFTP, NTP, SNMP, and syslog.
  • Experience managing enterprise customers and delivering excellent customer service.
  • Ability to explain highly technical issues clearly to non-technical audiences.
  • Proactive, self-starter mindset with a desire to learn and improve.
  • Ability to prioritize resources and manage multiple projects effectively.
  • US citizenship is required.
  • Experience working with customer support, engineering, or similar technical teams (preferred).

Benefits

  • Professional development budget.
  • Dedicated wellness days and a wellness week.
  • Lifestyle spending account.
  • Employee recognition program.
  • Comprehensive benefits supporting health, financial well-being, and overall wellness.
  • Remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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