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Professional Services Engineer - Customer Success, CX

5 hours, 56 minutes ago
Philippines
Junior
Customer Success
Project and Program Management
Agile Machine Learning NLP
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 143

Description

  • Support the successful delivery and ongoing optimization of customer journeys through customer success and professional services plans.
  • Partner with Senior and Lead Customer Success Managers, Sales, and Configuration teams to implement solutions aligned with client business objectives.
  • Identify expansion and growth opportunities within assigned accounts and support value realization conversations.
  • Deliver technical implementations and solution configurations according to agreed architectures and best practices.
  • Serve as a day-to-day technical contact for customers and build strong working relationships.
  • Develop platform knowledge and support customer adoption of Proactive AI Agent features and functionality.
  • Translate customer business needs, drivers, and workflows into effective technical solutions.
  • Support solution validation, planning, implementation, and go-live activities under senior guidance.
  • Collaborate with internal stakeholders across delivery, customer experience, security, and operations.
  • Communicate technical concepts, solution designs, and outcomes clearly to stakeholders.
  • Apply customer-focused problem-solving to support issue resolution and continuous improvement.
  • Work in Agile or similar delivery methodologies to support end-to-end project execution.
  • Take accountability for assigned workstreams, deliverables, and customer commitments.
  • Monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.

Requirements

  • Proven experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
  • Experience contributing to medium-to-large projects and supporting end-to-end delivery.
  • Solid technical aptitude, including data analysis and regular use of Excel to analyze data sets and support decision-making.
  • Strong relationship management skills and the ability to communicate clearly and professionally with customer stakeholders.
  • Familiarity with how large organizations operate to enable effective collaboration and stakeholder coordination.
  • Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
  • Comfort operating in a fast-paced environment with changing priorities and customer-facing timelines.
  • Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus.
  • Exposure to Agile or similar delivery methodologies is preferred.
  • Nice to have: experience or strong interest in AI, applied AI, or automation technologies that improve customer experience and operational outcomes.

Benefits

  • Join a global, market-leading company with a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Opportunity to learn and grow in a market-disrupting organization.
  • Work with teams described as among the best of the best in the industry.
  • Equal opportunity employer status with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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