Director of Implementation - Healthcare SaaS

1 week, 1 day ago
Full-time
Executive
Project and Program Management
Symmetrio

Symmetrio

Symmetrio is a top Staffing and Recruiting company in the Philadelphia region, specializing in recruiting qualified full-time candidates, providing staff augmentation services, and offering advisory services to help clients meet their corporate objecti...

Professional Services

Description

  • Own customer implementations from contract signature through go-live and post-implementation transition.
  • Lead complex enterprise healthcare technology deployments with multiple stakeholders, integrations, and workstreams.
  • Build and scale implementation methodologies, governance processes, tools, and delivery standards.
  • Partner with Product, Engineering, Sales, Customer Success, and Support teams to drive successful customer outcomes.
  • Serve as the executive escalation point for implementation risks, issues, and customer concerns.
  • Establish implementation KPIs, capacity planning processes, and delivery metrics.
  • Recruit, mentor, and develop implementation team members.
  • Maintain direct involvement in strategic deployments as a hands-on player-coach leader.

Requirements

  • 10+ years of healthcare technology implementation, professional services, or customer delivery experience.
  • Proven experience leading enterprise software deployments within healthcare environments.
  • Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
  • Demonstrated success building, scaling, and improving implementation or professional services functions.
  • Experience engaging with executive stakeholders, IT leadership, and operational teams.
  • PMP or comparable program management certification preferred.
  • Experience in high-growth or scaling technology organizations is highly desirable.

Benefits

  • Remote, U.S.-based position.
  • Regular travel to customer sites and company headquarters.
  • Potential international travel, including Australia.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Operations and PMO Leaders - Subject Matter Expert - Indianapolis, US

Prolific 51-250 Professional Services

Prolific is seeking Operations and PMO leaders to join its Expert Network as paid subject matter experts providing research insights on planning, governance, and portfolio management.

JIRA
21 hours, 48 minutes ago

Senior Engineering Manager - Machine Learning

Super Technologies Pvt Ltd 1-10 aviation & aerospace

Super Technologies is hiring a Senior Engineering Manager for Applied Machine Learning & Research to lead the development and delivery of machine learning systems for online gambling and sports betting experiences.

Apache Airflow Apache Spark AWS BERT Deep Learning Docker GPT Kubernetes Machine Learning MLflow Python PyTorch Snowflake TensorFlow
22 hours, 18 minutes ago

Director of Advanced Manufacturing

Consigli Construction 1K-5K Construction & Engineering

Consigli is seeking a Director of Advanced Manufacturing to lead growth, client engagement, and project delivery strategy for its Southeast market across the full project lifecycle.

22 hours, 18 minutes ago

Epic HIM Lead

Prominence 51-250 Professional Services

Prominence Advisors is seeking an Epic HIM Lead to support healthcare organizations through strategic process improvement, complex project management, and Epic advisory work within healthcare IT.

22 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers