Director of Implementation - Healthcare SaaS

1 month ago
Full-time
Executive
Project and Program Management
Symmetrio

Symmetrio

Symmetrio is a top Staffing and Recruiting company in the Philadelphia region, specializing in recruiting qualified full-time candidates, providing staff augmentation services, and offering advisory services to help clients meet their corporate objecti...

Professional Services

Description

  • Own customer implementations from contract signature through go-live and post-implementation transition.
  • Lead complex enterprise healthcare technology deployments with multiple stakeholders, integrations, and workstreams.
  • Build and scale implementation methodologies, governance processes, tools, and delivery standards.
  • Partner with Product, Engineering, Sales, Customer Success, and Support teams to drive successful customer outcomes.
  • Serve as the executive escalation point for implementation risks, issues, and customer concerns.
  • Establish implementation KPIs, capacity planning processes, and delivery metrics.
  • Recruit, mentor, and develop implementation team members.
  • Maintain direct involvement in strategic deployments as a hands-on player-coach leader.

Requirements

  • 10+ years of healthcare technology implementation, professional services, or customer delivery experience.
  • Proven experience leading enterprise software deployments within healthcare environments.
  • Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
  • Demonstrated success building, scaling, and improving implementation or professional services functions.
  • Experience engaging with executive stakeholders, IT leadership, and operational teams.
  • PMP or comparable program management certification preferred.
  • Experience in high-growth or scaling technology organizations is highly desirable.

Benefits

  • Remote, U.S.-based position.
  • Regular travel to customer sites and company headquarters.
  • Potential international travel, including Australia.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Strategic Initiatives Manager

City of Fort Worth 1K-5K Specialized Consumer Services

The City of Fort Worth is hiring a Strategic Initiatives Manager to lead citywide performance management, strategic initiatives, and business strategy for its Analytics & Intelligence division.

Power BI Python SQL
31 minutes ago

Machine Learning Manager, Feed Relevance (Retrieval)

Reddit 1K-5K Internet Software & Services

Reddit is hiring an Engineering Manager to lead the Feed Retrieval team, building machine learning systems that power personalized feed recommendations for over 120 million daily users.

Machine Learning
46 minutes ago

Senior Manager, System Operations

ClinChoice 1K-5K Professional Services

The company is seeking a Corporate System Project Specialist to lead ERP operations and drive system enhancements, process improvement, and training across global teams.

ERP Microsoft Dynamics 365
46 minutes ago

Technical Program Manager - Compute Systems Engineering

Nebius 51-250 Internet Software & Services

Nebius is seeking a Technical Program Manager to coordinate and improve complex infrastructure programs across its Compute Systems Engineering organization and broader cloud ecosystem.

46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers