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Director of Implementation - Healthcare SaaS

2 months ago
United States
Full-time
Executive
Program Manager
Project and Program Management
Apply Now
Symmetrio

Symmetrio

Symmetrio is a top Staffing and Recruiting company in the Philadelphia region, specializing in recruiting qualified full-time candidates, providing staff augmentation services, and offering advisory services to help clients meet their corporate objecti...

Professional Services
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Description

  • Own customer implementations from contract signature through go-live and post-implementation transition.
  • Lead complex enterprise healthcare technology deployments with multiple stakeholders, integrations, and workstreams.
  • Build and scale implementation methodologies, governance processes, tools, and delivery standards.
  • Partner with Product, Engineering, Sales, Customer Success, and Support teams to drive successful customer outcomes.
  • Serve as the executive escalation point for implementation risks, issues, and customer concerns.
  • Establish implementation KPIs, capacity planning processes, and delivery metrics.
  • Recruit, mentor, and develop implementation team members.
  • Maintain direct involvement in strategic deployments as a hands-on player-coach leader.

Requirements

  • 10+ years of healthcare technology implementation, professional services, or customer delivery experience.
  • Proven experience leading enterprise software deployments within healthcare environments.
  • Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
  • Demonstrated success building, scaling, and improving implementation or professional services functions.
  • Experience engaging with executive stakeholders, IT leadership, and operational teams.
  • PMP or comparable program management certification preferred.
  • Experience in high-growth or scaling technology organizations is highly desirable.

Benefits

  • Remote, U.S.-based position.
  • Regular travel to customer sites and company headquarters.
  • Potential international travel, including Australia.

Interested in this position?

Apply directly on the company website

Apply Now

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