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Partner Services Manager

3 hours, 46 minutes ago
United Kingdom
Full-time
Mid Level
Program Manager
Project and Program Management
E-commerce
Apply Now
Bloomreach

Bloomreach

Bloomreach provides an AI-powered cloud marketing platform that delivers real-time personalization by analyzing big data to enhance customer experiences and drive revenue growth across various industries.

Internet Software & Services
251-1K
Founded 2009
$452M raised
View All Jobs 5

Description

  • Oversee partner-led implementations from solution design through go-live, managing scope, timelines, risks, dependencies, and contingency plans.
  • Provide delivery status reporting, escalate risks early, and drive issues to resolution.
  • Hold partners and internal stakeholders accountable for delivery commitments and accurate project data.
  • Enable SI partners on Bloomreach delivery processes, best practices, and technical capabilities.
  • Identify opportunities for partners to develop managed services that improve adoption, outcomes, and platform ROI.
  • Build long-term partner relationships and serve as a trusted internal advocate.
  • Collaborate with Customer Success, Account Management, Sales, Solutions Consulting, Product, and Professional Services teams.
  • Maintain accurate delivery, commercial, and partner-performance records for forecasting, billing, and governance.
  • Analyze delivery and benchmarking data to improve partner performance and communicate insights to stakeholders.

Requirements

  • Experience in a customer-facing SaaS role working with partners or within a system integrator agency.
  • Strong project management experience, including agile methodologies and supporting tools.
  • Hands-on experience using AI tools to improve efficiency or service quality.
  • Experience enabling stakeholders on processes and best practices.
  • Excellent presentation, communication, and relationship-building skills.
  • Ability to work independently, navigate ambiguity, and perform effectively in a fast-paced technology company.
  • Native or professional fluency in English and willingness to travel across Europe.
  • 2–3+ years of consulting or customer success experience in SaaS preferred, ideally in e-commerce, marketing automation, or data-driven sectors.
  • Ability to interpret benchmarking data and translate it into actionable stakeholder insights preferred.
  • Familiarity with LLMs, MCP, data ingestion methods, marketing automation, or additional languages such as French, Spanish, or Italian preferred.

Benefits

  • Virtual-first work environment with flexible working hours and access to Bloomreach hubs.
  • Freedom, trust, and autonomy-focused culture with company events.
  • Five paid volunteer days annually, subject to employment type.
  • $1,500 annual professional education budget for books, courses, and certifications.
  • Employee Assistance Program, Calm subscription, wellness activities, and quarterly additional Disconnect days.
  • Extended parental leave of up to 26 calendar weeks for primary caregivers, subject to eligibility.
  • Restricted stock units or stock options and a company performance bonus, depending on role, seniority, and location.
  • Employee referral bonus of up to $3,000.

Interested in this position?

Apply directly on the company website

Apply Now

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