Strategic Customer Account Manager - 6 months FTC

3 days, 8 hours ago
Contract
Senior
Customer and Technical Support
Swapcard

Swapcard

Swapcard is a top event and community platform providing AI-powered all-in-one event management solutions for in-person and hybrid events, fostering networking and community building.

Professional Services
251-1K
$5M raised

Description

  • Drive platform adoption, customer satisfaction, and measurable ROI across the regional portfolio.
  • Own risk identification, detractor response, and renewal-readiness activities.
  • Support renewals, expansions, upgrades, cross-sells, and monetization of add-on services.
  • Map client event ecosystems, track competitors and renewal cycles, and grow Swapcard’s market share.
  • Serve as the primary strategic advisor for regional stakeholders and build relationships across operational and executive levels.
  • Develop account plans, event-specific 90/60/30-day action plans, and shared success metrics.
  • Coordinate with Customer Implementation Managers and cross-functional teams to align strategic deployment and delivery.
  • Maintain Gainsight data integrity and document account milestones, communications, and activity weekly.
  • Provide onsite support for high-value events, executive meetings, exhibitor ROI discussions, and discovery sessions.
  • Track portfolio performance through retention, expansion, conversion, market share, delivery health, forecast accuracy, and stakeholder sentiment.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a hybrid commercial role in SaaS or event technology.
  • Proven experience managing and growing enterprise accounts through renewals, upsells, and quota ownership.
  • Strong strategic and consultative skills, with the ability to act as a trusted advisor.
  • Excellent project management and cross-functional coordination abilities.
  • Comfort working in fast-paced, ambiguous, and changing environments.
  • Willingness to travel regularly across the region for industry events and onsite activations.
  • Fluent English.
  • Experience managing large, multi-division enterprise accounts or regional territories preferred.
  • Familiarity with event technology, exhibitions, or the trade-show ecosystem preferred.
  • Working knowledge of Salesforce and Gainsight; additional regional languages such as Arabic are preferred.

Benefits

  • Remote-first work policy with headquarters in Paris.
  • Generous paid time off and remote-work perks.
  • Swapcard pays 100% of the health insurance contribution.
  • Work-from-home equipment budget and coworking-space budget.
  • Learning and professional development budget.
  • Mental health care initiatives.
  • International, diverse, supportive team with in-person social gatherings.
  • Career growth opportunities within a growing startup.

Interested in this position?

Apply directly on the company website

Apply Now

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