SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services

Information Technology

251-1K (900)

Founded 2010

46 open positions

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(fluent English) Implementation Consultant (remote)

1 week, 5 days ago

Tunisia, Philippines, Nigeria

Contract

Junior

Implementation Consultant

Project and Program Management

CRM ERP NetSuite

Apply Now

SupportYourApp

Internet Software & Services

251-1K

Founded 2010

View All Jobs 46

Description

Lead end-to-end implementation projects from point-of-sale through go-live as the primary client contact.
Conduct discovery sessions to understand client procurement and financial processes and translate requirements into tailored product workflows.
Manage project timelines, deliverables, technical alignment, and data migration activities for client implementations.
Guide clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data.
Track risks, deadlines, and dependencies while keeping internal teams and client stakeholders aligned.
Run workshops and onboarding sprints to help key stakeholders become independent platform users.
Create structured enablement materials such as deployment playbooks, configuration guides, and short workflow videos.
Partner with Sales, Product, and QA to escalate blockers and turn client feedback into product improvements.
Collaborate with engineering teams to resolve implementation issues involving APIs and integrations.

Requirements

1+ year of experience in B2B SaaS implementation, project management, customer success, or a similar customer-facing role.
Proven ability to manage multiple customer implementation projects at the same time.
Advanced English proficiency, both written and spoken, with confidence in business meetings and negotiations.
Strong analytical skills and advanced Excel or Google Sheets proficiency.
Experience configuring complex B2B SaaS products, ERP systems, CRM platforms, or similar business systems.
Strong change management mindset and the ability to handle user resistance and guide process transformations.
Customer-oriented, proactive, and highly organized approach with strong presentation, communication, and relationship-building skills.
Problem-solving mindset with the ability to reverse-engineer technical issues and work with engineering teams on APIs and integrations.
Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets is a plus.
Background in economics, finance, management, business, or a related technical field is a plus.
Experience with ERP systems such as NetSuite, QuickBooks, or Xero is a plus.

Benefits

Fixed schedule, Monday through Friday, 9:00am to 6:00pm GMT+2.
Fully remote work opportunity.
Inclusive international environment.
Compensation paid in USD.
Responsive management focused on growth and long-term cooperation.

Interested in this position?

Apply directly on the company website

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