SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services

Information Technology

251-1K (900)

Founded 2010

46 open positions

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(fluent English) Implementation Consultant (remote)

1 week, 5 days ago

North Macedonia, Serbia, Albania

Contract

Junior

Implementation Consultant

Project and Program Management

CRM ERP NetSuite

Apply Now

SupportYourApp

Internet Software & Services

251-1K

Founded 2010

View All Jobs 46

Description

Lead end-to-end implementation projects from point of sale through go-live as the primary client contact.
Run discovery sessions to understand client procurement and financial processes and translate requirements into optimized workflows.
Manage project timelines, deliverables, risks, and technical dependencies across internal and client stakeholders.
Guide clients through data mapping, validation, and migration of business data such as vendor lists, budgets, and item catalogs.
Deliver workshops and onboarding sprints that enable client stakeholders to use the platform independently.
Create structured enablement materials such as deployment playbooks, configuration guides, and short video workflows.
Partner with Sales, Product, and QA teams to escalate technical blockers and turn client feedback into product improvements.
Support clients through organizational and process change while simplifying complex product logic.
Collaborate with engineering teams to troubleshoot implementation issues involving APIs and integrations.

Requirements

1+ year of experience in B2B SaaS implementation, project management, customer success, or a similar customer-facing role.
Experience managing multiple customer implementation projects simultaneously while controlling deadlines, scope, and stakeholders.
Advanced English proficiency, written and spoken, with confidence in business meetings and negotiations.
Strong analytical skills and advanced Excel or Google Sheets skills for organizing and validating business data and metrics.
Experience configuring complex B2B SaaS products, ERP systems, CRM platforms, or similar business systems.
Strong change management mindset with the ability to handle user resistance and guide clients through process transformation.
Customer-oriented, proactive, highly organized, and strong in presentation, communication, and relationship-building.
Ability to reverse-engineer technical issues and collaborate with engineering teams on APIs and integrations.
Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets is a plus.
Background in economics, finance, management, business, or a related technical field is a plus.
Understanding of finance, accounting, procurement, or core business operations is a plus.
Experience with ERP systems such as NetSuite, QuickBooks, or Xero is a plus.

Benefits

Fixed Monday–Friday schedule, 9am to 6pm GMT+2.
Fully remote work opportunity.
Inclusive international environment.
Compensation in USD.
Responsive management focused on growth and long-term cooperation.

Interested in this position?

Apply directly on the company website

Apply Now

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