SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services

Information Technology

251-1K (900)

Founded 2010

46 open positions

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(fluent English) Implementation Consultant (Global)

1 week, 5 days ago

Bosnia and Herzegovina, Ukraine, South Africa

Contract

Junior

Implementation Consultant

Project and Program Management

CRM ERP NetSuite

Apply Now

SupportYourApp

Internet Software & Services

251-1K

Founded 2010

View All Jobs 46

Description

Lead end-to-end implementation projects from point of sale through go-live as the primary client contact.
Run discovery sessions to understand client procurement and financial processes and translate them into optimized workflows.
Manage project timelines, deliverables, technical alignment, risks, and stakeholder expectations across internal and client teams.
Guide clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data.
Deliver workshops and onboarding sprints to help client stakeholders use the platform independently.
Create structured enablement materials such as deployment playbooks, configuration guides, and short workflow videos.
Partner with Sales, Product, and QA to escalate blockers and turn client feedback into product improvements.
Reverse-engineer technical issues and collaborate with engineering teams to resolve implementation challenges involving APIs and integrations.

Requirements

1+ year of experience in B2B SaaS implementation, project management, customer success, or a similar customer-facing role.
Experience managing multiple customer implementation projects simultaneously while keeping scope, deadlines, and stakeholders aligned.
Advanced written and spoken English, with confidence in leading business meetings and negotiations.
Strong analytical skills and advanced Excel or Google Sheets proficiency for organizing and validating business data and metrics.
Experience configuring complex B2B SaaS products, ERP, CRM, or similar business systems.
Strong change management mindset with the ability to handle user resistance and guide clients through process transformation.
Excellent presentation, communication, relationship-building, and organizational skills.
Curiosity and problem-solving ability to work through technical issues and collaborate with engineering on APIs and integrations.
Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets is a plus.
Background in economics, finance, management, business, or a related technical field is a plus.
Understanding of finance, accounting, procurement, or other core business operations is a plus.
Experience with ERP systems such as NetSuite, QuickBooks, or Xero, or other enterprise software is a plus.

Benefits

Fixed schedule, Monday to Friday, 9am to 6pm GMT+2.
Opportunity to work fully remotely.
Inclusive international environment.
Compensation in USD.
Responsive management focused on growth and long-term cooperation.

Interested in this position?

Apply directly on the company website

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