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Account Growth Manager

1 hour, 5 minutes ago
United States
Full-time
Junior
Account Manager
Sales and Business Development
CRM Salesforce
Apply Now
StubHub

StubHub

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to sports, concert, theater, and live entertainment events. With interactive seat maps and ticket listing tools, StubHub offers a safe and convenient platform back...

Media
1K-5K
Founded 2000
View All Jobs 2

Description

  • Serve as the primary point of contact for clients and manage day-to-day communications.
  • Build and maintain long-term client partnerships.
  • Understand client needs and goals, provide solutions, and support retention and satisfaction.
  • Address client concerns and resolve issues quickly and professionally.
  • Monitor market trends and competitors and conduct competitive analysis.
  • Gather and analyze account feedback to improve product development and customer experience.
  • Track account performance and identify opportunities for upsell and cross-sell.
  • Work cross-functionally with sales executives to support account growth.
  • Maintain detailed CRM notes and reporting to preserve customer history and continuity.

Requirements

  • Bachelor's degree in business administration or marketing preferred.
  • 2 to 3 years of experience in B2B or B2C account management, retention, or relationship management.
  • Experience acting as a main point of contact and advocate for clients while balancing business needs.
  • Ability to proactively identify issues and resolve them before they escalate.
  • Strong interpersonal and written and verbal communication skills.
  • Proficiency in Salesforce and Microsoft Office Suite, including Excel, PowerPoint, and Word.

Benefits

  • Base salary range of $80,000 to $90,000 USD.
  • Equity / stock incentives.
  • Unlimited Flex Time Off.
  • 401(k) retirement plan.
  • Health, vision, and dental insurance options.
  • Paid parental leave.
  • Comprehensive benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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