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Support Process Program Manager

1 hour, 1 minute ago
Mexico
Full-time
Mid Level
Program Manager
Project and Program Management
Asana Confluence JIRA Looker Power BI Salesforce SQL Tableau
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Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised
View All Jobs 190

Description

  • Support a “run the business” program by managing intake, recurring operational reviews, reporting routines, and workload distribution to subject matter experts.
  • Own a portfolio of 2–3 concurrent process improvement projects from scoping through execution.
  • Partner cross-functionally with Product and Support stakeholders during project design and execution.
  • Proactively identify process improvement opportunities that optimize key metrics while minimizing risk.
  • Drive solutions in alignment with cross-functional partners to reduce friction and standardize workflows.
  • Deliver measurable impact to Support’s top-line metrics through program and project work.
  • Manage complex workstreams in parallel across multiple partner teams, including vendor managers and product support teams.

Requirements

  • 4–7 years of experience in Operations, Support, project/program management, business process analysis, strategy and operations, and/or consulting.
  • Full professional proficiency in English, written and verbal, to collaborate with global teams.
  • Proven track record of managing end-to-end programs that transform operations and deliver quantifiable business impact.
  • Strong collaboration skills, including experience managing global stakeholders, driving alignment, and unblocking progress.
  • Excellent communication skills with the ability to distill complex topics into clear, concise updates for leaders and peers.
  • Comfort analyzing large datasets and using data to drive program decisions and reporting.
  • A self-starter mindset with the ability to navigate ambiguity, dig into details, and persist through challenges.
  • Ability to understand, apply, interact with, and leverage AI technologies in various contexts.
  • Experience working in customer-facing roles such as customer support, sales, partnerships, consulting, or professional services, preferred.
  • Experience with Support programs such as Quality Assurance, Launch Readiness, and Knowledge Management, preferred.
  • Experience in fintech, financial services, payments, or regulated technology environments, preferred.
  • Familiarity with Jira, Medallia, Asana, Confluence, Trailhead, Whimsical, Salesforce, Claude Code, or UnwrapAI, preferred.
  • Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau, preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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