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Technical Support Associate - Remote

1 day, 1 hour ago
United States
Full-time
Junior
Technical Support Engineer
Product Management
CRM HubSpot Salesforce
Apply Now
Steer.io

Steer.io

Steer.io is a sales process intelligence company that provides AI-driven guidance to help businesses find the next best step, capture customer touch points, and make informed decisions for increased success rates. Their platform offers actionable insig...

Internet Software & Services
View All Jobs 4

Description

  • Provide technical support for customers and serve as the main point of contact for issue resolution.
  • Own Level 1 support resolutions and manage Level 2+ ticket creation and internal triage.
  • Set up, transfer, and troubleshoot phone number ownership and maintain data connection stability.
  • Support product retraining and keep procedures and solutions documented and up to date.
  • Configure and tailor customer-facing templates based on client needs and business goals.
  • Implement scheduling tools and CRM setups, including integration, configuration, training, and enablement.
  • Troubleshoot technical issues and coordinate timely updates to live configurations.
  • Collaborate with teammates across integrations, scheduling, and CRM setup to deliver a seamless customer experience.
  • Provide internal feedback on user experience, improvements, and feature requests.
  • Assess compatibility of new programs with existing systems.

Requirements

  • 2+ years of experience in technical support, onboarding, implementation, or customer service, ideally in SaaS or digital tools.
  • Experience troubleshooting, testing, and training customers across multiple products or features.
  • Experience owning support metrics such as ticket completion, response times, or resolution times.
  • Experience configuring or managing a client-facing product, such as a templated platform, dashboard, or embedded experience.
  • Experience using a CRM, preferably HubSpot or Salesforce.
  • Experience working directly with APIs and understanding how data moves between systems (preferred).
  • Experience in the automotive industry or with auto repair shop management tools (preferred).
  • Experience working with VoIP or telephony systems (preferred).
  • Prior success in a remote work environment (preferred).
  • Strong communication skills and the ability to explain solutions clearly.
  • Organized, proactive, resourceful, and comfortable managing multiple tasks at once.

Benefits

  • Salary of $50,000 - $60,000 USD.
  • 100% remote work environment.
  • Medical, dental, and vision insurance within 30 days.
  • 100% employer-paid medical insurance.
  • Equity package.
  • Flexible PTO with a 15-day minimum.
  • Generous parental leave.
  • FSA and HSA options.
  • 401(k).
  • Learning stipend and WFH equipment.
  • Opportunities for development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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