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Software Support Engineer

1 hour, 22 minutes ago
United States
Full-time
Mid Level
Software Engineer
Software Development
AWS C# Datadog Docker Elasticsearch HTTP Kibana LLM .NET Postman React SQL TypeScript
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Topstep

Topstep

Topstep is a premier futures prop trading firm that helps individuals become funded traders through their Trading Combine® program, offering a safe and professional environment to trade forex and futures contracts with the company's capital.

Capital Markets
51-250
Founded 2012
View All Jobs 4

Description

  • Drive engineering-routed escalations from reproduction through resolution, collaborating with other engineers as needed.
  • Write production code across C#/.NET back-end services and React front-end to resolve issues and deliver small-to-medium feature work.
  • Scope larger escalations into well-defined tickets for broader team prioritization and follow-up.
  • Build and maintain internal admin tooling and operator surfaces to reduce manual support and operations work.
  • Lead complex investigations across distributed traces, database state reconstruction, race conditions, and integration boundary failures.
  • Reproduce trader-reported issues in a local development environment and pair with engineers when issues cross service boundaries.
  • Participate in the Trading Platform on-call rotation and respond to production incidents with stabilization actions such as rollback, hotfix, or mitigation.
  • Lead post-incident reviews and produce clear write-ups for the engineering team.
  • Improve platform observability through dashboards, queries, alerts, runbooks, logging quality, structured error context, and trace propagation.
  • Partner with SWE, QA, Cloud Ops, and Product to drive root-cause fixes, regression coverage, infrastructure visibility, and backlog items.

Requirements

  • 3 to 5+ years of professional software engineering experience in production systems with end-to-end ownership.
  • Fluency in C#/.NET for back-end services and working proficiency in React, with TypeScript preferred.
  • Strong debugging instincts in distributed systems and experience owning a production investigation end-to-end.
  • Foundational SQL knowledge and comfort reading and writing queries against operational data stores.
  • Hands-on experience with an observability or logging stack such as Datadog or Elasticsearch/Kibana.
  • Proficiency reading and triaging API logs and HTTP traffic, with tools such as Postman.
  • Excellent written communication and ability to turn investigations into actionable write-ups for non-engineers.
  • Comfortable with remote work and a Slack-heavy async environment.
  • Familiarity with financial markets, futures trading, or trading platforms is preferred.
  • Familiarity with AWS services such as EKS and RDS is preferred.
  • Prior on-call or incident response experience is preferred.
  • Experience writing internal tools or admin surfaces in a high-stakes operational environment is preferred.
  • Experience using AI tools such as LLMs, coding assistants, or agents is preferred.

Benefits

  • $120,000 - $150,000 base salary.
  • Eligible for a performance-based bonus.
  • Seven company-paid holidays.
  • Generous family leave.
  • Paid time off is front-loaded.
  • Competitive 401(k) matching.
  • Health, dental, and vision insurance for full-time employees.
  • Food and groceries budget plus contributions toward health and wellness.

Interested in this position?

Apply directly on the company website

Apply Now

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