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Technical Support Engineer

4 weeks ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
GraphQL JavaScript JSON JWT Node.js REST API SOAP TypeScript XML YAML
Apply Now
Prismatic

Prismatic

Prismatic provides an embedded integration platform as a service (iPaaS) specifically designed for B2B software companies, enabling them to seamlessly integrate their applications with customer systems and create an integration marketplace within their...

Internet Software & Services
11-50
Founded 2019
$12M raised
View All Jobs 4

Description

  • Drive an exceptional customer experience for technical and non-technical users.
  • Triage and prioritize customer issues and proposed product features.
  • Work closely with Engineering, Product, and Account Management to resolve complex customer issues.
  • Answer customer questions and provide guidance and best practices for building integrations on the Prismatic platform.
  • Help customers troubleshoot integration challenges, including API requests, authentication issues, and data formatting problems.
  • Help users understand and navigate low-code tools and developer features.
  • Identify, gather data, and communicate customer trends to internal teams.
  • Represent Prismatic to customers and provide insight to internal Engineering teams.

Requirements

  • 3+ years of experience in technical support or engineering.
  • Understanding of APIs, including REST, GraphQL, and SOAP.
  • Understanding of authentication mechanisms, including OAuth 2.0 and JWT.
  • Familiarity with data formats including JSON, XML, YAML, and CSV.
  • Comfort reading and debugging small code snippets, particularly in JavaScript, Node.js, or TypeScript; writing code is a plus.
  • Customer-facing experience and the ability to prioritize multiple tasks.
  • Excellent verbal and written communication skills.
  • Moderate to strong proficiency in JavaScript / Node.js is a bonus.
  • Experience building integrations with a variety of APIs and vendors is a bonus.
  • Experience with OAuth 2.0 auth code and client credential flows, webhooks, and low-code flow builders is a bonus.

Benefits

  • $85,000 - $105,000/year base pay plus equity.
  • Remote work across the US.
  • Unlimited and flexible PTO.
  • Medical, dental, and vision coverage for employees and dependents.
  • Company-paid life insurance, short-term disability, and long-term disability insurance.
  • 401(k) plan with 4% company match.
  • Top-tier computer and technology equipment plus a $1,000 new hire setup stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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