Technical Specialist - Tier 1 (Client)

1 hour, 37 minutes ago
Full-time
Mid Level
Customer and Technical Support
Commvault - English - United States

Commvault - English - United States

Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight. With a focus on data management, Commvault offers a comprehensive portfol...

IT Services
1K-5K
Founded 1996

Description

  • Take calls from the assigned technology queue and assist customers with technical queries and issues.
  • Provide remote assistance to customers with technical problems.
  • Manage personal incident queues and keep customers updated on case progress.
  • Keep incident backlog and aged calls within defined targets.
  • Maintain customer satisfaction levels at or above defined standards.
  • Troubleshoot end-to-end issues across deployment, configuration, backups, archiving, restores, replication, and performance benchmarking.
  • Work across enterprise platforms and applications in a customer support environment.
  • Support a broad range of technologies including operating systems, networking, hypervisors, containerization, cloud platforms, and file systems.

Requirements

  • 3+ years of industry-based experience using enterprise-level platforms and applications.
  • Solid technical foundation in operating systems such as Wintel or Unix/Linux.
  • Knowledge of networking fundamentals.
  • Proven technical troubleshooting experience.
  • Strong communication skills and customer empathy.
  • Experience working across deployment, configuration, backups, archiving, restores, replication, and performance benchmarking.
  • Exposure to on-prem hypervisors such as VMware and Microsoft Hyper-V.
  • Exposure to Kubernetes and cloud hypervisors/platforms such as AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, and RHEV.
  • Preferred experience with IntelliSnap and storage arrays from vendors such as NetApp, Nutanix, Dell EMC, HDS, and HPE.

Benefits

  • Continuous professional development, product training, and career pathing.
  • Annual health check-ups.
  • Tuition reimbursement.
  • Inclusive company culture with opportunities to join Community Guilds.
  • Personal accident cover.
  • Term life cover.

Interested in this position?

Apply directly on the company website

Apply Now

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