Manager of Client Success

5 days, 16 hours ago
Full-time
Lead
Customer and Technical Support
Steer.io

Steer.io

Steer.io is a sales process intelligence company that provides AI-driven guidance to help businesses find the next best step, capture customer touch points, and make informed decisions for increased success rates. Their platform offers actionable insig...

Internet Software & Services

Description

  • Lead and coach Customer Success Managers across enterprise and scaled customer segments.
  • Define and refine engagement models for high-touch enterprise accounts and tech-touch scaled accounts.
  • Develop a standardized account health scoring system to identify risk across a 1,000+ account base.
  • Build repeatable internal knowledge bases and formal playbooks to replace informal team knowledge-sharing.
  • Use leading indicators and customer data to trigger proactive retention outreach before accounts are at risk.
  • Manage day-to-day team performance and use KPIs to drive accountability and professional growth.
  • Coach CSMs on executive-level customer conversations and customer communication workflows.
  • Partner across teams to improve customer success operations and retention processes.

Requirements

  • 2+ years of experience managing a Customer Success team, or 4+ years as a Senior/Lead CSM ready for the next step.
  • Proven experience managing both high-touch enterprise accounts and scaled/digital customer segments.
  • Experience using CRM data, BI tools, or Excel to track account health, predict churn, and report on team performance.
  • Ability to design scalable processes, workflows, tools, or playbooks.
  • High emotional intelligence and a coaching-first management style.
  • Experience with advanced data visualization tools is preferred.
  • Experience selecting or implementing a CS platform such as Gainsight, Vitally, or ChurnZero is preferred.
  • Experience in the automotive industry is preferred.

Benefits

  • 100% remote work environment.
  • Medical, dental, and vision insurance within 30 days.
  • 100% employer-paid medical insurance.
  • Equity package.
  • Flexible PTO with a 15-day minimum.
  • Generous parental leave.
  • FSA and HSA options.
  • 401(k) plan.
  • Growth and wellness stipend.
  • WFH equipment provided.
  • Opportunities for development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Account Manager - USA

Veriff 51-250 IT Services

Veriff is hiring a Senior Account Manager to own and grow its most strategic North America enterprise accounts across the full customer journey from onboarding to long-term expansion.

18 minutes ago

(US) Sr. Provider Customer Success Manager - Enterprise Accounts

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is hiring a remote Senior Provider Customer Success Manager to serve as a strategic partner for enterprise healthcare accounts, helping organizations adopt the company’s technology and achieve measurable operational value.

CRM
28 minutes ago

VP, Enterprise Client Success

Array 51-250 Capital Markets

Array is hiring a Vice President of Enterprise Client Success to lead its enterprise client success organization and drive retention, expansion, and measurable impact across strategic fintech and financial services accounts.

28 minutes ago

Client Success Manager, Spanish

Breezeway 11-50 Professional Services

Breezeway is hiring a Client Success Manager to own post-implementation client relationships and help short-term rental managers and hospitality operators get the most value from its property operations platform.

43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers