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Senior Account Manager - USA

2 weeks, 3 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Veriff

Veriff

Veriff is an industry leader in online identity verification, providing AI-powered software to help businesses build trust and transparency online. With a combination of AI technology and human verification teams, Veriff offers fraud prevention, compli...

IT Services
51-250
Founded 2015
$92M raised
View All Jobs 15

Description

  • Own and manage a portfolio of strategic accounts with full accountability for retention, growth, customer outcomes, and long-term partnership health.
  • Build trusted executive and day-to-day relationships with customers to strengthen alignment, advocacy, and loyalty.
  • Drive net dollar retention through renewals, expansion, increased product utilization, and identification of new use cases.
  • Develop a deep understanding of each customer’s business model, priorities, success metrics, and evolving needs to shape account strategy.
  • Expand customer relationships by bringing forward solutions, products, and ideas that help them achieve their objectives.
  • Partner closely with internal teams including Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to drive outcomes.
  • Lead complex customer initiatives from concept through execution, especially in highly customized or nonstandard situations.
  • Identify process gaps and recurring customer needs, then help build new processes, playbooks, and scalable solutions.
  • Own escalations and business-critical issues with urgency, strong judgment, and clear communication.
  • Use data and analytical tools to assess account performance, uncover opportunities, monitor risks, and guide strategic decisions.

Requirements

  • 10+ years of account management experience within the SaaS industry focused on strategic enterprise accounts.
  • Proven track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy.
  • Demonstrated ability to increase product utilization and drive net dollar retention with customers and internal stakeholders.
  • Strong experience working cross-functionally with Account Executives, Solutions Engineers, Support, Product, and Engineering teams.
  • Experience using analytics, dashboards, and data-driven decision making to improve account performance and business outcomes.
  • Exposure to or training in a structured sales methodology such as Winning by Design, MEDDIC, or Challenger.
  • Experience working in a global scaleup or startup environment with comfort in fast-changing, high-growth operating models.
  • Experience working for a global scale-up or startup is especially valued.

Benefits

  • Base salary of $110,000 - $140,000 per year plus commission.
  • Extra recharge days in addition to annual vacation days.
  • Stock options so you share in the company’s success.
  • Medical, dental, and vision insurance.
  • Learning and Development budget and Health & Sports budget.
  • Four weeks of fully paid sabbatical leave after your 5th work anniversary.
  • Eligible for remote work in listed U.S. states.

Interested in this position?

Apply directly on the company website

Apply Now

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