(US) Sr. Provider Customer Success Manager - Enterprise Accounts

28 minutes ago
Full-time
Mid Level
Customer and Technical Support
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised

Description

  • Manage strategic partnerships with clients as the main liaison and trusted advisor.
  • Identify opportunities to improve customer performance through data analysis and best-practice scaling.
  • Build long-term account plans and drive execution against customer goals.
  • Collaborate with affiliated clients to share success stories and encourage peer-to-peer learning.
  • Promote adoption of PointClickCare solutions and align product capabilities with operational objectives.
  • Deliver consultative support and help reconcile business and product challenges.
  • Identify customer training and education needs and coordinate support to address them.
  • Work with market leadership on market initiatives and other relevant programs.
  • Create and present product utilization narratives that demonstrate ROI and value realization.

Requirements

  • 2-5 years of experience in healthcare, preferably in health systems, hospitals, or acute care settings.
  • Exposure to healthcare organizations is required.
  • Strong written and verbal communication skills.
  • Excellent organizational, project management, and time management skills.
  • Strong relationship-building, teamwork, and collaboration skills.
  • Strategic thinking with strong analytical skills and a sense of urgency.
  • Experience with CRM tools.
  • Experience with SaaS or EHR systems is advantageous.
  • Clinical delivery or applications experience is a bonus.
  • Entrepreneurial spirit is a strong plus.
  • Willingness to travel დაახლოებით 30% of the time, with occasional travel to Toronto, Canada.

Benefits

  • Base salary range of $118,000 to $132,000 per year.
  • Bonus eligibility.
  • Benefits package included.
  • Remote work within the USA.

Interested in this position?

Apply directly on the company website

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