Array

Array specializes in providing embedded finance products that enhance customer engagement and drive revenue growth for its clients, focusing on areas such as credit, identity protection, and offers engine solutions.

Capital Markets

Financials

51-250 (220)

Founded 2020

16 open positions

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VP, Enterprise Client Success

4 weeks ago

United States, Canada

Full-time

Executive

Customer Success Manager

Customer and Technical Support

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Array

Capital Markets

51-250

Founded 2020

View All Jobs 16

Description

Lead, hire, and develop a high-performing team of Enterprise Client Success Managers.
Define and operationalize the enterprise client success strategy across large-scale accounts.
Oversee client health, retention, and expansion across $10M+ ARR relationships.
Build executive-level relationships with key clients and serve as an escalation point and strategic advisor.
Drive cross-sell, upsell, and expansion opportunities across Array products.
Partner with Product, Engineering, Marketing, Sales, and Deployment to align client needs with roadmap priorities.
Establish feedback loops that translate client insights into product and business improvements.
Implement scalable processes, tools, and reporting to improve forecasting, visibility, and team productivity.
Monitor industry trends, regulatory changes, and competitive dynamics to strengthen Array’s position in the market.
Foster a culture of proactive problem-solving, accountability, and continuous improvement across the team.

Requirements

10+ years of experience in B2B or B2B2C client success, account management, or related roles.
At least 5+ years of experience leading teams managing enterprise accounts.
Proven track record of owning and growing large-scale client portfolios of $25M+ ARR.
Experience with retention, expansion, and client outcome ownership.
Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments.
Strong executive presence and experience engaging senior stakeholders in complex client organizations.
Deep experience driving revenue growth through expansion strategies and long-term relationship management.
Operational rigor with the ability to implement scalable processes, metrics, and forecasting models.
Strong business judgment and ability to connect client needs to product and commercial strategy.
Experience in financial services, fintech, or credit-related industries preferred.

Benefits

Base salary starting at $200,000, depending on experience.
Full medical, dental, and vision coverage, with premiums covered at 100% for employees and 70% for dependents.
Unlimited PTO and sick leave, plus 14 company holidays.
100% 401(k) match up to 4% with immediate vesting.
Generous parental leave for all parents.
$1,000 desk setup subsidy for a remote office.
$100/month subsidy for wifi and cell phone expenses.
Summer Fridays and commuter benefits for employees using New York City or San Francisco office spaces.

Interested in this position?

Apply directly on the company website

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