Client Success Manager, Spanish

43 minutes ago
Full-time
Junior
Customer and Technical Support
Breezeway

Breezeway

Breezeway is a leading property operations and services platform specializing in coordinating, communicating, and verifying detailed work at rental properties. Their software and mobile apps streamline workflows, providing full visibility into tasks li...

Professional Services
11-50
Founded 2017
$36M raised

Description

  • Serve as the primary post-implementation partner and trusted advisor for clients.
  • Ensure clients understand the platform’s capabilities and how to use them to succeed.
  • Accelerate new user adoption through functional and conceptual training.
  • Provide ongoing education to clients on new features and products.
  • Maintain continuous client engagement to increase value and build product confidence.
  • Identify upsell and cross-sell opportunities to expand account value.
  • Spot churn risks early and create action plans to reduce attrition.
  • Develop engagement, adoption, and success plans using data and client feedback.
  • Represent the voice of the client internally and share feedback to improve the business.
  • Escalate client issues quickly and apply a solution-oriented approach to client needs.

Requirements

  • 2–4 years of experience in client success or account management.
  • Experience promoting SaaS solutions in a client success role.
  • Strong project management and prioritization skills.
  • Experience with CRM software and web-based tools.
  • Proven ability to manage multiple projects with competing priorities.
  • Experience in startups is a plus.
  • Experience in the property management industry is a plus.
  • Fluency in both Spanish and English.
  • Ability to work in a remote-first environment from an approved U.S. state or Spain.

Benefits

  • Remote-first work environment with team members across the U.S. and globally.
  • Opportunity to work for an equal opportunity employer committed to diversity, equity, inclusion, and belonging.
  • Accommodation available during the application process if needed.
  • Eligible to work from approved locations in the U.S. or Spain.

Interested in this position?

Apply directly on the company website

Apply Now

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