Customer Success Director

4 hours, 2 minutes ago
Full-time
Lead
Customer and Technical Support
SpyCloud

SpyCloud

SpyCloud offers Cybercrime Analytics to prevent cyberattacks, safeguard identities, and power investigations for businesses globally.

Internet Software & Services
51-250
Founded 2016
$168M raised

Description

  • Maintain long-term relationships with enterprise customers and understand their business needs and impact from online fraud.
  • Build and sustain relationships with customers and internal cross-functional teams to support account success.
  • Co-create, execute, and oversee account plans with the Product Success team.
  • Track customer opportunities, activities, and projects across the customer lifecycle.
  • Drive revenue growth through usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
  • Identify upsell opportunities and accurately forecast revenue against goals.
  • Use company resources and executive relationships to win business collaboratively.
  • Capture and monitor customer business drivers to recommend optimal solutions and deepen engagement.
  • Present value propositions and customer-facing materials to generate interest and excitement.
  • Anticipate customer needs, drive proactive solutions, and report account status to senior and executive leadership.

Requirements

  • 10+ years of customer success management experience in a strategic customer-facing role.
  • Enterprise account management experience.
  • Experience working for a Software as a Service (SaaS) company.
  • BA/BS/undergraduate degree required.
  • Strong interest in AI tools including Claude and ChatGPT.
  • Proven ability to build and nurture executive- and decision-maker-level relationships.
  • Excellent oral and written communication skills with the ability to tailor messages to different audiences.
  • Superior active listening, organizational, and multitasking skills with the ability to manage multiple deadlines.
  • Strong analytical skills with the ability to break down complex technical tasks into executable, measurable steps.
  • Creative problem-solving ability and strong technical aptitude.
  • Experience with cybersecurity and ATO prevention is a plus.
  • Competency with Google and Microsoft business suites.
  • Salesforce, Outreach, and Zendesk experience is a plus.
  • Must not require visa sponsorship, as SpyCloud is not sponsoring visas at this time.

Benefits

  • Competitive salary package.
  • Flexible and remote-friendly work options.
  • 401(k) with employer contribution for U.S.-based employees.
  • Health, vision, and dental insurance.
  • Health Savings Account (HSA) with employer contribution.
  • Employer-paid life, short-term, and long-term disability insurance.
  • Generous PTO plan plus 16 paid holidays per year for U.S.-based employees.
  • Retirement savings plan with employer contribution for U.K.-based employees.
  • Employer-provided private health insurance and healthcare cashplan for U.K.-based employees.
  • Employer-paid life insurance and income replacement for U.K.-based employees.
  • Generous holiday plan plus 14 paid holidays per year for U.K.-based employees.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Manager, Sales Strategy & Operations

DoorDash 10K-50K Air Freight & Logistics

DoorDash is hiring an Associate Manager, Sales Strategy and Operations to support SMB Rx Success Account Management, helping improve post-sales growth, operational efficiency, and centralized metrics for SMB restaurant partners.

SQL Tableau
53 minutes ago

Account Manager, Birmingham

EverDriven 51-250 Road & Rail

EverDriven is seeking a remote Account Manager to support student transportation operations in the Birmingham territory, coordinating with internal teams, providers, school districts, and families to improve service quality, efficiency, and reliability.

HIPAA
1 hour, 17 minutes ago

Organizational Services Clinical Care Navigator

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is hiring a remote Organizational Services Clinical Care Navigator to provide clinical consultation, crisis response, and care coordination for employees and workplace leaders navigating behavioral health concerns.

HIPAA
1 hour, 34 minutes ago

Account Manager, EMEA - India

JumpCloud 251-1K Internet Software & Services

JumpCloud is hiring a remote Account Manager in India to manage a $5M+ EMEA customer portfolio, drive renewals and expansion revenue, and support customer adoption across a region-specific schedule.

1 hour, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers