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Customer Success Director

4 hours, 2 minutes ago
United States, United Kingdom
Full-time
Lead
Account Manager
Customer and Technical Support
Cybersecurity Salesforce
Apply Now
SpyCloud

SpyCloud

SpyCloud offers Cybercrime Analytics to prevent cyberattacks, safeguard identities, and power investigations for businesses globally.

Internet Software & Services
51-250
Founded 2016
$168M raised
View All Jobs 3

Description

  • Maintain long-term relationships with enterprise customers and understand their business needs and impact from online fraud.
  • Build and sustain relationships with customers and internal cross-functional teams to support account success.
  • Co-create, execute, and oversee account plans with the Product Success team.
  • Track customer opportunities, activities, and projects across the customer lifecycle.
  • Drive revenue growth through usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
  • Identify upsell opportunities and accurately forecast revenue against goals.
  • Use company resources and executive relationships to win business collaboratively.
  • Capture and monitor customer business drivers to recommend optimal solutions and deepen engagement.
  • Present value propositions and customer-facing materials to generate interest and excitement.
  • Anticipate customer needs, drive proactive solutions, and report account status to senior and executive leadership.

Requirements

  • 10+ years of customer success management experience in a strategic customer-facing role.
  • Enterprise account management experience.
  • Experience working for a Software as a Service (SaaS) company.
  • BA/BS/undergraduate degree required.
  • Strong interest in AI tools including Claude and ChatGPT.
  • Proven ability to build and nurture executive- and decision-maker-level relationships.
  • Excellent oral and written communication skills with the ability to tailor messages to different audiences.
  • Superior active listening, organizational, and multitasking skills with the ability to manage multiple deadlines.
  • Strong analytical skills with the ability to break down complex technical tasks into executable, measurable steps.
  • Creative problem-solving ability and strong technical aptitude.
  • Experience with cybersecurity and ATO prevention is a plus.
  • Competency with Google and Microsoft business suites.
  • Salesforce, Outreach, and Zendesk experience is a plus.
  • Must not require visa sponsorship, as SpyCloud is not sponsoring visas at this time.

Benefits

  • Competitive salary package.
  • Flexible and remote-friendly work options.
  • 401(k) with employer contribution for U.S.-based employees.
  • Health, vision, and dental insurance.
  • Health Savings Account (HSA) with employer contribution.
  • Employer-paid life, short-term, and long-term disability insurance.
  • Generous PTO plan plus 16 paid holidays per year for U.S.-based employees.
  • Retirement savings plan with employer contribution for U.K.-based employees.
  • Employer-provided private health insurance and healthcare cashplan for U.K.-based employees.
  • Employer-paid life insurance and income replacement for U.K.-based employees.
  • Generous holiday plan plus 14 paid holidays per year for U.K.-based employees.

Interested in this position?

Apply directly on the company website

Apply Now

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