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Organizational Services Clinical Care Navigator

1 month, 2 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
HIPAA
Apply Now
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised
View All Jobs 40

Description

  • Provide clinical consultation and guidance to HR, ER, and benefits teams on employee behavioral health concerns and support strategies.
  • Coordinate and facilitate responses to critical incidents, including CISD logistics, responder identification, and follow-up outreach.
  • Deliver discreet, high-touch clinical support to executives and VIP employees.
  • Respond to inbound calls and emails from company representatives with clinical expertise and Lyra resource guidance.
  • Reach out proactively to employees identified as high-risk or in crisis to provide support, risk assessment, safety planning, and care navigation.
  • Collaborate with internal teams including Customer Success, Workforce Transformation, operations, and clinical leadership.
  • Maintain accurate, timely, and confidential documentation in compliance with HIPAA and Lyra protocols.
  • Identify barriers to care and use Lyra’s software and other methods to connect clients with appropriate treatment.
  • Independently manage a caseload of complex, multi-need clients.

Requirements

  • Master’s degree in clinical social work or equivalent.
  • Current independent clinical licensure required, such as LCSW, LMFT, LPC, or LPCC.
  • Cannot be in a supervised-hours role; candidates without an independent state license will not be considered.
  • At least 2 years of post-license experience.
  • Experience in EAP, clinical call center, or organizational consulting preferred.
  • Significant experience managing high-risk clinical situations such as suicidality and mandated reporting.
  • Experience coordinating CISD responses.
  • Experience working with HR, ER, or corporate leadership teams.
  • Certified Employee Assistance Professional (CEAP) preferred.
  • Bilingual Spanish-speaking candidates are strongly preferred.
  • Must be a full-time resident of the United States and able to work from within the U.S.
  • Must be available to work Tuesday through Saturday evening/night shifts across U.S. time zones.

Benefits

  • Base pay of $38.65 per hour.
  • Eligible for discretionary bonuses.
  • Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
  • Access to Lyra coaching and therapy services for employees.
  • Equity through discretionary restricted stock units.
  • Competitive time off, including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) retirement benefits.
  • Monthly tech allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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