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VMware Senior Technical Support Engineer (NSX)

2 months, 2 weeks ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
HTTP Linux Load Balancing Postman REST API Unix Wireshark
Apply Now
Spinnaker Support

Spinnaker Support

Spinnaker Support provides third-party support and managed services for enterprise software, specializing in solutions for Oracle, SAP, Salesforce, and Microsoft, helping organizations enhance the value and adaptability of their software while reducing...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 3

Description

  • Provide L3 support for urgent customer issues, including occasional after-hours, weekend, and holiday coverage.
  • Troubleshoot customer problems remotely in connected environments.
  • Work as part of a global 24x7 support team to resolve customer issues efficiently.
  • Track issues from start to closure and help minimize aging cases.
  • Deliver root cause analysis for technical issues when requested.
  • Create and maintain relevant knowledge articles.
  • Collaborate with internal stakeholders to improve the overall customer experience.
  • Promote best practices and new methodologies.
  • Drive customer satisfaction through responsive communication and effective issue resolution.

Requirements

  • Minimum 5 years of experience with VMware core technologies at a senior support level.
  • Experience handling critical customer situations.
  • Knowledge of NSX-T architecture, including Managers, Controllers, Transport Nodes, Edge Nodes, and TEPs.
  • Understanding of logical switching and routing, including segment creation, Tier-0 and Tier-1 gateway design.
  • Understanding of Distributed Firewall and Gateway Firewall concepts, including micro-segmentation, rule creation and optimization, and policy grouping.
  • Knowledge of VMware vSphere with hands-on experience in vCenter, ESXi, VM networking, and vDS.
  • Knowledge of REST API tools and concepts, including Curl, Postman, HTTP response codes, and crafting GET, POST, PUT, and DELETE calls.
  • Knowledge of certificates, including self-signed and CA certificates.
  • Proficiency in Linux/UNIX troubleshooting and shell commands.
  • Proficiency in networking, including switching, routing fundamentals, IP subnetting, address management, firewalls, load balancers, security trust zones, management networks, VPN, and network design.
  • Proficiency in packet capture and Wireshark.
  • Familiarity with systems management concepts such as SNMP, capacity/performance management, tuning, storage management, and network management.
  • Required certifications: LPIC-1 and LPIC-2 for Linux; CCNA for networking; VCP is required, with VCP-NV and VCAP-NV preferred.
  • Strong analytical and problem-solving skills.

Benefits

  • US pay range of $125,000 to $135,000 USD.
  • Compensation is aligned to labor market data, experience, education, skills, and geographic location.
  • Opportunity to work with a global team supporting enterprise customers across 104 countries.

Interested in this position?

Apply directly on the company website

Apply Now

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