Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

2 hours, 43 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide technical support for iRobot products.
  • Resolve customer inquiries through phone, email, and chat.
  • Diagnose and troubleshoot smart home connectivity issues for Spanish-speaking customers.
  • Document customer interactions and technical resolutions accurately.
  • Stay informed about iRobot hardware and software updates.
  • Collaborate with the global support team to improve customer satisfaction and efficiency.
  • Escalate complex technical cases to the appropriate departments while managing the customer experience.

Requirements

  • Native or fluent spoken and written Spanish.
  • Valid EU passport.
  • Strong interest in consumer electronics and smart home technology.
  • Excellent communication skills and a patient, professional demeanor.
  • Previous technical support or customer service experience is highly desirable.
  • Ability to relocate to Sofia, Bulgaria.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Monthly performance bonus.
  • Career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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