Sphynx Technology Solutions

Sphynx Technology Solutions specializes in providing advanced cybersecurity solutions and consulting services that help organizations effectively manage technical and economic risks associated with their digital presence, including areas such as cyber ...

Internet Software & Services

Information Technology

11-50 (30)

Founded 2017

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Customer Onboarding Engineer - Cybersecurity Products

6 hours, 13 minutes ago

Switzerland

Full-time

Mid Level

Customer Success

Cybersecurity

AWS Azure Bash Confluence Cybersecurity DNS Elasticsearch GCP HubSpot JIRA Linear Notion OAuth OpenID Connect Postman Python Salesforce SAML SIEM SOC Splunk

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Sphynx Technology Solutions

Internet Software & Services

11-50

Founded 2017

View All Jobs

Description

Own the technical onboarding process for new customers from kickoff through go-live.
Gather customer technical requirements and assess security, infrastructure, and operational context.
Configure customer environments, product settings, integrations, users, permissions, policies, and workflows.
Guide customers through implementation steps, prerequisites, connectivity requirements, and deployment options.
Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams.
Validate customer deployments before handover to ongoing support or customer success.
Create and maintain onboarding checklists, implementation plans, and customer-specific technical documentation.
Identify onboarding risks early and drive resolution of blockers.
Lead technical onboarding calls and implementation workshops with customer stakeholders.
Communicate technical requirements, configuration decisions, and product behavior to technical and business audiences.
Produce meeting notes, action items, implementation summaries, and handover documentation.
Work with engineering and product teams to resolve onboarding issues and improve implementation workflows.
Provide feedback to improve product usability, documentation, automation, and configuration defaults.
Help build repeatable onboarding playbooks, templates, runbooks, and technical enablement materials.
Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases.

Requirements

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
2–5+ years of experience in customer onboarding, implementation engineering, solutions engineering, technical support, security operations, DevOps, or a similar technical role.
Solid understanding of cybersecurity concepts, terminology, and workflows.
Experience working with cybersecurity products or security-focused SaaS platforms.
Ability to configure technical systems, integrations, user permissions, policies, and product settings.
Familiarity with SIEM, SOC workflows, IAM, EDR/XDR, vulnerability management, threat intelligence, alerting, and incident response.
Understanding of networking fundamentals, including DNS, HTTP/S, APIs, firewalls, proxies, VPNs, IP allowlisting, and certificates.
Experience troubleshooting authentication, permissions, connectivity, data ingestion, or API issues.
Comfortable working directly with customers in technical meetings.
Strong written and verbal communication skills in English and German.
Ability to document implementation steps, decisions, risks, and handover notes clearly.
Strong ownership, attention to detail, and ability to manage multiple onboarding projects simultaneously.
Experience in a cybersecurity vendor, MSSP, SOC, SaaS, or enterprise security environment (preferred).
Hands-on experience with SIEM or SOAR platforms such as Splunk, Microsoft Sentinel, Elastic, QRadar, Chronicle, or Cortex XSOAR (preferred).
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud (preferred).
Experience with SSO, SAML, OAuth, OIDC, SCIM, MFA, and RBAC (preferred).
Basic scripting or API experience using Python, Bash, Postman, curl, or similar tools (preferred).
Understanding of ISO 27001, SOC 2, NIST, CIS Controls, GDPR, or MITRE ATT&CK (preferred).
Experience creating customer-facing technical documentation, onboarding guides, or implementation playbooks (preferred).
Familiarity with Jira, Linear, Zendesk, HubSpot, Salesforce, Confluence, or Notion (preferred).
Certifications such as Security+, CySA+, SSCP, CCNA, AWS/Azure fundamentals, or similar (preferred).

Benefits

Competitive remuneration package adjusted to proven skills and experience.
Excellent working conditions.
Training and professional development opportunities.
Exposure to cutting-edge research.
Exposure to international clients and collaborators.

Interested in this position?

Apply directly on the company website

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