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Client Resolution Specialist

3 hours, 29 minutes ago
Colombia, India, Pakistan
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Bush & Bush Law Group

Bush & Bush Law Group

Bush & Bush Law Group is a personal injury law firm that is dedicated to providing exceptional legal representation to clients. With a focus on trial advocacy, the firm is committed to fighting for the rights of the underdog. Led by Charles Bush, a hig...

Specialized Consumer Services
1-10
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Description

  • Serve as the primary contact for clients expressing concerns, dissatisfaction, or requests to terminate representation.
  • Review client concerns and coordinate with attorneys and staff to identify potential resolutions.
  • Facilitate client retention efforts when appropriate and in accordance with firm policies.
  • Process client termination and withdrawal requests accurately and on time.
  • Prepare and distribute client termination correspondence and required documentation.
  • Coordinate the transfer of client files and records in compliance with applicable legal and ethical requirements.
  • Maintain accurate records of client communications, resolutions, and case status updates in the firm's case management system.
  • Collaborate with attorneys and case teams to ensure proper handling of unresolved client issues.
  • Monitor and track client complaints, concerns, and termination trends, and provide reports to management as requested.
  • Assist with quality assurance initiatives to improve client satisfaction and retention.

Requirements

  • Associate's or Bachelor's degree preferred.
  • Minimum of 2 years of customer service, client relations, legal support, or related experience preferred.
  • Experience in a law firm, particularly personal injury, is preferred.
  • Strong interpersonal, conflict-resolution, and communication skills.
  • Ability to manage sensitive and confidential information with discretion.
  • Excellent organizational skills and attention to detail.
  • Proficiency with case management systems, CRM platforms, and Microsoft Office Suite.
  • Ability to prioritize tasks and manage multiple matters in a fast-paced environment.
  • Ability to work independently and collaboratively.
  • Confidentiality and ethical judgment.

Benefits

  • Client-focused mindset.
  • Professionalism and empathy.
  • Conflict resolution and problem-solving.
  • Strong verbal and written communication.
  • Attention to detail.
  • Time management and organization.
  • Ability to work independently and collaboratively.
  • Confidentiality and ethical judgment.

Interested in this position?

Apply directly on the company website

Apply Now

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