Key Accounts Manager

9 hours, 7 minutes ago
Full-time
Senior
Sales and Business Development
Soum

Soum

Soum is a fast-growing recommerce marketplace redefining buying and selling of used electronic devices in MENA with trust, security, and money-back guarantee.

Household Durables
11-50

Description

  • Manage a portfolio of buyer and client accounts as their primary point of contact.
  • Build long-term relationships by understanding account needs and purchasing patterns.
  • Develop new buyer accounts and identify upsell and expansion opportunities within existing accounts.
  • Own account retention and customer satisfaction, proactively resolving buyer needs.
  • Coordinate with operations, logistics, finance, and product teams to ensure a reliable order-to-delivery experience.
  • Track and report account health, growth, retention, and satisfaction metrics.
  • Identify and onboard new bulk and large-scale buyers to expand the commercial buyer base.

Requirements

  • 5 years of experience in key account management, account management, or client/customer success in a commercial, buyer-facing role.
  • Track record managing buyer or client relationships rather than vendor, supplier, or procurement relationships.
  • Strong relationship-building and communication skills.
  • Experience coordinating cross-functionally to resolve issues and improve customer experience.
  • Proven ability to drive account growth, retention, and customer satisfaction against targets.
  • Comfort using data to track account health, growth, and retention.
  • Fluency in Arabic and English.
  • Existing relationships with large-scale bulk buyers of second-hand electronics (preferred).
  • Experience managing bulk or wholesale accounts rather than individual retail buyers (preferred).
  • Familiarity with resale, refurbished electronics, B2B wholesale, or marketplace industries; CRM experience for pipeline and account reporting (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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