Account Manager I (Remote, UK) - 1080

9 hours, 34 minutes ago
Full-time
Junior
Customer and Technical Support
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
501-1000
Founded 2000
$1M raised

Description

  • Build trusted relationships with customer stakeholders and understand their goals, challenges, and priorities.
  • Conduct business assessments and recommend solutions aligned with customer needs and desired outcomes.
  • Develop and manage customer success plans with goals, milestones, responsibilities, and success measures.
  • Monitor product adoption, engagement, account health, and progress toward customer outcomes.
  • Coordinate onboarding with internal teams and accelerate customer time-to-value.
  • Demonstrate product impact and ROI through value storytelling, presentations, and business reviews.
  • Own the full renewal lifecycle, including planning, pricing, negotiation, contract execution, forecasting, and closing.
  • Identify and execute cross-sell and upsell opportunities based on customer needs.
  • Maintain accurate account plans, forecasts, activity records, and opportunity documentation.
  • Collaborate with Sales, Product, Support, and Services teams to resolve customer needs and share customer feedback.

Requirements

  • 2+ years of experience in customer success, account management, consultative sales, or another customer-facing role.
  • Experience in a SaaS, DaaS, technology, data, or subscription-based environment.
  • Experience managing the customer lifecycle, including adoption, account health, renewals, and expansion.
  • Demonstrated experience owning renewals, including value confirmation, pricing, negotiation, contract execution, and closing.
  • Experience conducting business assessments, creating customer success plans, and communicating measurable outcomes and ROI.
  • Strong consultative relationship-building, presentation, negotiation, and value-storytelling abilities.
  • Ability to uncover customer needs, map challenges to solutions, and influence stakeholders at multiple levels.
  • Strong analytical, organisational, and problem-solving skills, with the ability to manage competing priorities.
  • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
  • Commitment to continuous learning and creating sustainable customer and business outcomes.

Interested in this position?

Apply directly on the company website

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