People Operations Process Design Manager

6 hours, 34 minutes ago
Full-time
Lead
Operations
SoFi

SoFi

SoFi specializes in providing a comprehensive financial platform that empowers individuals to achieve their financial goals through services such as student loan refinancing, debt consolidation, home buying assistance, and investment opportunities, all...

Capital Markets
1K-5K
Founded 2011
$2900M raised

Description

  • Design and maintain end-to-end People Operations processes, including hire-to-retire and core lifecycle events.
  • Define global process standards while accounting for regional requirements.
  • Clarify handoffs between COEs, PBPs, and People Operations teams to eliminate ambiguity.
  • Establish and govern the intake and prioritization model for People Ops system and process changes.
  • Design and maintain process controls to support audit readiness and regulatory compliance.
  • Lead remediation efforts when process or control gaps are identified.
  • Own the People Operations systems enhancement roadmap for Workday, ServiceNow, and integrations.
  • Translate service requirements into system configurations, workflow logic, and standardized global process flows.
  • Identify manual steps, workflow friction, and automation opportunities to reduce risk and transactional work.
  • Partner with People teams to operationalize changes through SOPs, documentation standards, and knowledge enablement.

Requirements

  • 12+ years of experience in People Operations, HR Systems, HR Service Delivery, or similar roles.
  • Direct experience designing global HR processes at scale.
  • Strong understanding of Workday business process framework.
  • Strong understanding of ServiceNow HRSD workflow design.
  • Experience supporting audit, compliance, or control environments; SOX exposure preferred.
  • Demonstrated ability to simplify complex, multi-region operations.
  • Strong written and structural thinking skills.
  • Comfort making decisions and driving alignment across senior stakeholders.
  • Experience building or redesigning processes in complex multi-region environments (preferred).

Benefits

  • Competitive base pay, with final offer based on experience, skills, and location.
  • Access to comprehensive and competitive benefits through SoFi.
  • Reasonable accommodations available for candidates with physical or mental disabilities.
  • Inclusive culture with equal employment opportunity for all applicants and employees.
  • Consideration of qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.
  • Remote work is not available from Hawaii or Alaska due to insurance coverage issues.

Interested in this position?

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