Trainer - Education Consultant

8 hours, 40 minutes ago
Full-time
Senior
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
251-1K
Founded 2013
$183M raised

Description

  • Deliver live instructor-led and virtual instructor-led training for end users and administrators using hands-on, scenario-based exercises.
  • Tailor training sessions to real customer workflows, implementation milestones, and changing customer priorities.
  • Collaborate with Solution Delivery, Customer Success, and subject matter experts to identify training gaps and shape learning solutions.
  • Develop training materials such as facilitator guides, participant workbooks, job aids, workflow videos, and reusable activity banks.
  • Facilitate train-the-trainer sessions that enable customer-side trainers to deliver content independently.
  • Adjust facilitation style, pacing, and communication for different audiences and learning needs.
  • Use feedback, learner outcomes, and adoption data to iterate on content and improve program effectiveness.
  • Support customers through live exercises, troubleshooting, and ambiguous situations during training sessions.
  • Manage multiple concurrent training engagements and coordinate cross-functionally while maintaining documentation and follow-up.
  • Represent the education function in customer-facing project conversations and escalate scope or timeline risks appropriately.

Requirements

  • Experience delivering training, facilitation, or customer education in a software or SaaS environment.
  • Ability to build scenario-based learning content and deliver live and virtual training sessions.
  • Comfort navigating SaaS platforms and explaining configuration concepts such as user permissions, object configuration, and workflow rules.
  • Experience with Salesforce-based platforms or a similar technical background.
  • Ability to use an LMS to organize training, track learner progress, and interpret engagement metrics.
  • Professional bilingual proficiency in French, German, Italian, or Spanish in a work context.
  • Ability to work within structured implementation phases such as UAT and go-live.
  • Strong communication skills with the ability to adapt to executive sponsors, field technicians, and other stakeholder groups.
  • Willingness to complete Sitetracker Project Management Admin Certification within 90 days.
  • Ability to attain Salesforce Certified Platform Administrator within 365 days.

Interested in this position?

Apply directly on the company website

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