Sales Support Coordinator

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
Secure IQ Services

Secure IQ Services

Secure IQ Services specializes in business process outsourcing by connecting businesses globally with highly skilled offshore talent, enabling them to fill critical roles at a reduced cost compared to local labor.

IT Services

Description

  • Manage the order-processing pipeline from product selection through production handoff.
  • Support new-client onboarding from initial enquiry through confirmed order.
  • Prepare product options, quotes, and onboarding information for customers.
  • Develop product knowledge to answer routine questions about products, fabrics, and options.
  • Coordinate with founders on product decisions and higher-value accounts.
  • Keep customers updated and follow through on enquiries and orders.
  • Support the wider sales team with quotes, product options, and lead administration.
  • Build strong relationships with customers across diverse industries.
  • Identify and resolve issues proactively, escalating matters when appropriate.

Requirements

  • Excellent spoken and written English.
  • Experience in customer support, order administration, sales support, or B2B coordination.
  • Strong organisational skills and attention to detail.
  • Warm, confident, and professional communication style.
  • Ability to build rapport with different types of customers.
  • Strong ownership, follow-through, and task-management skills.
  • Ability to research questions and find accurate answers.
  • Good judgement about when to work independently and when to escalate.
  • Comfort working in a growing business with evolving responsibilities.
  • Reliable high-speed internet and a suitable remote-working setup.

Benefits

  • Competitive fixed monthly salary.
  • Remote work with an established Australian business.
  • Direct exposure to company founders and business operations.
  • Ownership of the customer and order journey.
  • Experience across customer support, sales operations, and order coordination.
  • Training and ongoing support from SecureIQ.
  • Access to future opportunities across the SecureIQ client network.
  • Participation in a growing professional community.

Interested in this position?

Apply directly on the company website

Apply Now

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