Hubspot Administrator

1 day, 3 hours ago
Part-time
Mid Level
Customer and Technical Support
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250

Description

  • Complete HubSpot’s rollout across Sales, Service, and Operations, from requirements gathering through adoption.
  • Administer users, teams, permissions, security settings, documentation, and audit readiness.
  • Design and maintain CRM objects, properties, deal pipelines, ticket pipelines, and lifecycle stages.
  • Migrate and clean legacy data while implementing deduplication, validation, and import standards.
  • Build workflows, sequences, routing rules, and SLA automation to reduce manual work.
  • Create trusted dashboards and reports covering pipeline, bookings, and support performance.
  • Manage HubSpot integrations with systems such as ERP, email, and calendar platforms.
  • Train users, maintain documentation, and serve as the company’s HubSpot point of contact.
  • Triage, resolve, document, and route Service Hub tickets involving orders, RMAs, shipping, and accounts.
  • Maintain ticket hygiene, support SLAs, knowledge-base content, snippets, and templates; coordinate escalations.

Requirements

  • Hands-on HubSpot administration experience, ideally including an implementation or migration.
  • Experience administering a comparable CRM such as Salesforce is relevant.
  • Ability to translate business processes into pipelines, properties, workflows, and reports.
  • Experience with data imports, cleanup, Excel or Google Sheets, reports, and dashboards.
  • Customer support or ticket-handling experience; Service Hub, Zendesk, or Freshdesk experience is preferred.
  • Clear written and verbal communication with technical and non-technical users.
  • Strong attention to detail, organization, and data accuracy.
  • Ability to manage implementation work and open support tickets simultaneously.
  • Comfort working in a lean approximately 36-person company and handling multiple responsibilities.

Benefits

  • Permanent remote work flexibility.
  • Annual performance bonuses.
  • Dedicated coaching and skill-building support.
  • Professional growth opportunities.
  • Remote-first team environment with colleagues in the United States, Mexico, and the Philippines.

Interested in this position?

Apply directly on the company website

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