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Customer Success Coordinator (Customer Service) - Remote | LATAM

2 hours, 3 minutes ago
Mexico, Brazil, Colombia, El Salvador, Guatemala, Honduras
Full-time
Mid Level
Customer Support
Customer and Technical Support
CRM HubSpot Microsoft Dynamics 365 Salesforce Zoho CRM
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ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 15

Description

  • Own the customer experience by managing relationships, follow-ups, and issue resolution from start to finish.
  • Handle high-volume daily customer interactions with consistent follow-through and accountability.
  • Communicate clearly and confidently with customers, including in challenging or escalated situations.
  • Track, quantify, and report daily activity using real performance metrics.
  • Proactively follow up with customers to support satisfaction and business growth.
  • Resolve customer issues professionally and de-escalate conflicts when needed.
  • Work within CRM and VoIP systems to manage communications and customer records.
  • Collaborate with internal teams and adapt to occasional schedule adjustments when business needs require it.

Requirements

  • 3+ years of experience in a U.S.-facing, outbound-driven customer service role.
  • 2+ years managing high-volume workflows and handling 40+ customer interactions per day.
  • 2+ years of experience resolving and de-escalating customer issues professionally.
  • 2+ years of hands-on CRM experience with Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar.
  • 2+ years of VoIP system experience with RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent.
  • 2+ years working in fully English-speaking environments with strong spoken and written communication at C1/C2 level.
  • Proven ability to measure and improve performance using metrics such as daily contacts, follow-up rates, and conversions.
  • 2+ years of direct impact on customer retention or revenue outcomes.
  • 1+ year of experience working with U.S. franchises, home services, or service-based businesses.
  • A personal computer and reliable internet connection are required, and the role requires the ability to take calls during the shift.

Benefits

  • Full-time, long-term remote role.
  • Salary of $1,250/month, increasing to $1,500 after 90 days.
  • Monday–Friday schedule during U.S. business hours (EST/CST/PST).
  • Company-provided tools, including email, CRM, and internal platforms.

Interested in this position?

Apply directly on the company website

Apply Now

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