Attorney Performance Specialist

1 hour, 46 minutes ago
Full-time
Entry Level
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Review attorney hearing reports for accuracy and completeness before publication.
  • Identify and resolve discrepancies in hearing reports and related submissions.
  • Handle difficult attorney tickets, complaints, and other issues with proper documentation and follow-up.
  • Investigate inquiries about hearing report results, attorney performance, and attorney history.
  • Manage performance tracking tools and compliance tasks to ensure timely resolution.
  • Process FTAs and filtered attorneys, using trends to identify training and remediation needs.
  • Monitor the Learning Management System for attorneys.
  • Support attorneys through calls, chats, tickets, and emails.
  • Provide attorney training on the platform.
  • Attend weekly team meetings and contribute as appropriate.
  • Identify and suggest improvements to systems and processes.
  • Perform other duties as assigned.

Requirements

  • Ability to plan, multitask, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Solid computer skills.
  • Preferred experience with AI.
  • Preferred legal experience.
  • Full-time availability, Monday through Friday, 8:00am to 4:30pm MST.
  • Remote position, but the candidate must be located in Florida.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • PTO.
  • Retirement plan with 5% matching.
  • 9 paid holidays per year.
  • Referral program.
  • Starting pay of $15.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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