Seasonal Customer Love Associate - (Remote - TX based)

1 hour, 43 minutes ago
Contract
Entry Level
Customer and Technical Support

Reformation

Reformation is a sustainable fashion and apparel brand selling women’s clothing and accessories through a direct-to-consumer retail model and physical stores, with an emphasis on eco-friendly practices and sustainability across its supply chain and products.

Fashion, apparel, retail, manufacturing, sustainable fashion / climate tech
1001-5000
Founded 2009

Description

  • Provide consistently excellent customer service across all customer service channels.
  • Deliver a customer-first experience that builds long-term customer loyalty.
  • Meet and exceed performance goals and case volume expectations.
  • Support customers with styling guidance, order assistance, and issue resolution.
  • Understand and process shipping, fulfillment, and returns procedures efficiently.
  • Share customer and product feedback with Merchandising, Operations, and Product Development teams.
  • Work across multiple tasks and adapt to different needs throughout the day.
  • Gain exposure to different parts of the business through cross-functional collaboration.

Requirements

  • Flexible availability in May for a Seasonal role, including evenings, weekends, and holidays.
  • Part-time availability of 8–29 hours per week with occasional weekend shifts required, or full-time availability of 32–40 hours per week with occasional weekend shifts required.
  • Strong communication skills across email, text, and chat.
  • High degree of empathy, judgment, patience, and level-headedness.
  • Excellent organization, time management, and ability to juggle multiple tasks.
  • Ability to work in a constantly changing environment.
  • Prior experience on an e-commerce customer service team (preferred).
  • Proficiency with Kustomer and Google Suite (preferred).
  • Passion for Reformation’s mission and products.

Benefits

  • Hourly wage of $17.60–$18.65, depending on location, experience, qualifications, and internal equity.
  • Eligibility for an annual discretionary bonus based on company, department, and individual performance.
  • Employer-sponsored medical, dental, and vision insurance for eligible employees.
  • Commuter benefits for eligible employees.
  • Paid time off, including vacation, sick leave, and company holidays for eligible employees.
  • Retirement planning support, including access to ESG-aligned investment options.
  • Fertility care support through Carrot and up to $5,000 USD reimbursement for related expenses after 1 year of employment.
  • Clothing discount, culture events, and Volunteer Time Off.

Interested in this position?

Apply directly on the company website

Apply Now

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