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Staff Customer Success Manager, Majors (Financial Services)

7 hours, 8 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity DevSecOps
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 59

Description

  • Serve as the post-sales primary point of contact for a portfolio of major financial services customers.
  • Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors.
  • Lead business-focused customer onboarding, including success planning, stakeholder alignment, and value delivery milestones.
  • Partner with Solutions Architects to keep business and technical workstreams coordinated during implementation.
  • Lead executive business reviews, strategic planning sessions, and escalation conversations.
  • Work with sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies.
  • Represent the voice of the customer internally and translate customer needs into product and roadmap feedback.
  • Influence cross-functional teams including Product, Engineering, and Sales on behalf of customer accounts.
  • Coordinate with Technical Support and Engineering on escalations while serving as the business-facing lead.
  • Navigate complex stakeholder dynamics within large financial institutions and know when to involve Chainguard leadership.

Requirements

  • 5+ years in enterprise customer-facing roles, preferably in or adjacent to financial services.
  • Experience in Customer Success, Strategic Account Management, or Consulting.
  • Ability to operate as a strategic business partner and connect customer goals to measurable business value.
  • Familiarity with financial services regulatory and compliance drivers such as SOC 2, FedRAMP, PCI DSS, and operational resilience frameworks.
  • Working knowledge of software supply chain security, vulnerability management, DevSecOps, container security, or application security.
  • High-autonomy mindset with the ability to own portfolio strategy, make independent decisions, and build new playbooks when needed.
  • Strong executive presence and communication skills, both written and verbal.
  • High emotional intelligence, strong prioritization skills, and comfort navigating ambiguity.
  • Preferred experience managing strategic accounts at a cybersecurity or infrastructure software company.
  • Preferred experience supporting or selling into banks, asset managers, insurers, or fintechs.
  • Preferred familiarity with security and compliance obligations in regulated industries.
  • Preferred early-stage startup experience.

Benefits

  • Up to $200K base salary plus bonus.
  • Equity/stock options.
  • Unlimited PTO.
  • Remote work with flexible coworking and team meetup opportunities.
  • Home office and internet stipend.
  • 100% health, dental, and vision insurance coverage for you and your family.
  • Paid parental leave.
  • Stock options upon hire and promotion, with secondary offering participation and 10 years to exercise options.

Interested in this position?

Apply directly on the company website

Apply Now

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