Enterprise Implementation Consultant

16 hours, 1 minute ago
Full-time
Senior
Project and Program Management
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Manage enterprise customer deployments from handoff through successful implementation and adoption.
  • Create launch plans and roadmaps to increase product usage and accelerate time to value.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions and demonstrations for executives and day-to-day users.
  • Work through customer obstacles and ensure a successful overall customer relationship.
  • Juggle multiple customer engagements in parallel while coordinating across Sales, Support, Sales Engineering, and Product.
  • Deeply understand the Samsara platform and explain its capabilities to different customer audiences.
  • Champion Samsara’s cultural values while supporting global growth and new office expansion.

Requirements

  • 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
  • Enterprise SaaS experience preferred.
  • Experience supporting or working with technical products.
  • Strong problem-solving, project management, and priority management skills.
  • Excellent consultative skills with experience in end-to-end system implementations.
  • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day users.
  • High emotional intelligence and the ability to work with diplomacy, tact, and poise under pressure.
  • Ability to thrive in a fast-paced, change-heavy environment and take initiative.
  • Bachelor’s degree from a 4-year institution.
  • PMP certification preferred.
  • Experience serving a large and complex customer base in B2B SaaS preferred.

Benefits

  • Annual base salary range of $88,979.55 to $134,590.91 USD.
  • Above-market total compensation with performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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