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Technical Account Manager - EMEA

2 weeks ago
United Kingdom
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
CRM HTTP JIRA Network Security Postman WAF
Apply Now
Salt Security

Salt Security

Salt Security is the industry's leading API security company, providing a comprehensive API Security Platform with cloud-scale big data, AI, and ML for real-time API protection and remediation.

IT Services
251-1K
Founded 2016
$271M raised
View All Jobs 7

Description

  • Serve as a dedicated technical advisor and trusted partner for customers.
  • Define outcome-driven operational plans aligned to security and business objectives.
  • Develop mutual action plans to improve time-to-value and product maturity.
  • Identify high-impact use cases and guide them into production.
  • Proactively brief customers on new platform capabilities and deliver tailored enablement sessions.
  • Provide best-practice recommendations based on customer architecture, usage, and roadmap alignment.
  • Train customers on Salt’s best practices and contribute to customer success methodologies.
  • Prepare standardized success reporting and board-level content on adoption and progress.
  • Partner with Sales and Sales Engineers to deliver Quarterly Business Reviews.
  • Guide customers in building their own API security standards programs and support deployment through post-implementation success.
  • Manage customer relationships across users, operators, and executive stakeholders.
  • Provide feedback to Product and R&D through Jira, issue tracking, and feature prioritization.
  • Contribute to building and improving internal systems, processes, and team capabilities in a high-growth startup.

Requirements

  • 3+ years of experience in solution delivery, customer management, consulting, or technical account management, preferably in SaaS environments.
  • Experience managing enterprise-level customer relationships, including senior stakeholders.
  • Technical background in network security, API ecosystem, AppSec, WAF, RASP, or similar security products.
  • Understanding of HTTP protocol details and tools such as Postman.
  • Proven track record contributing to retention, upsell, and customer satisfaction.
  • Excellent written and verbal communication skills.
  • Strong time management, multitasking, and prioritization skills.
  • Bachelor's degree or equivalent, preferably in computer science, cybersecurity, project management, or a related field.

Interested in this position?

Apply directly on the company website

Apply Now

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