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Technical Delivery Manager 2 (Technical Engagement Manager 2)

1 month, 4 weeks ago
United States
Full-time
Mid Level
Technical Account Manager
Project and Program Management
CRM Penetration Testing
Apply Now
Bugcrowd

Bugcrowd

Bugcrowd provides a crowdsourced cybersecurity platform that connects organizations with elite security researchers to enhance security measures through managed bug bounty programs, penetration testing, and vulnerability disclosure initiatives.

Internet Software & Services
1K-5K
Founded 2012
$79M raised
View All Jobs 10

Description

  • Lead end-to-end technical onboarding and configuration for new and existing customer programs.
  • Translate customer security requirements into tailored program designs and platform configurations.
  • Conduct technical program reviews, kickoff meetings, and walkthroughs with customers and internal stakeholders.
  • Troubleshoot issues related to platform integrations, vulnerability workflows, and reporting.
  • Serve as the technical point of contact during program launches to ensure smooth transitions and early success.
  • Provide guidance on offensive security engagements, vulnerability triage, communication workflows, and integration best practices.
  • Collaborate with customer relationship managers and sales teams to align technical delivery with customer expectations.
  • Partner with product, engineering, operations, and line-of-business owners to share customer feedback and advocate for enhancements.
  • Develop and improve onboarding playbooks, technical documentation, and enablement materials.
  • Support continuous improvement of delivery processes to improve consistency, quality, and scalability.

Requirements

  • 4+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services.
  • Deep knowledge of pentest, bug bounty, and red team methodologies.
  • Strong problem-solving skills and the ability to manage multiple projects simultaneously.
  • Excellent written and verbal communication skills with a customer-facing mindset.
  • Ability to work collaboratively in a cross-functional environment.
  • Experience with offensive security engagements and vulnerability triage (preferred based on role scope).
  • Ability to work remotely 100% of the time.
  • Ability to complete physical job requirements with or without reasonable accommodation.
  • Ability to sit or stand in a stationary position for 50% of the time.
  • Ability to carry or move a laptop as needed throughout the workday.

Benefits

  • Base salary range of $85,120 to $106,400.
  • Eligibility for a discretionary bonus program or commission plan based on individual and organizational performance.
  • 100% remote, work-from-home role.
  • Commitment to reasonable accommodations for qualified individuals with disabilities.
  • Inclusive workplace culture that values diverse backgrounds and perspectives.
  • Background check process with consideration of applicants with conviction histories to the extent required by law.

Interested in this position?

Apply directly on the company website

Apply Now

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