Enterprise Account Manager

6 hours, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Zocks | AI for Advisors

Zocks | AI for Advisors

Zocks is an enterprise-grade, privacy-first AI platform founded in 2022, tailored for financial advisors and wealth management firms in the US. The platform automates administrative tasks and enhances client interactions, allowing advisors to save 8-10+ hours each week. Led by CEO Mark Gilbert and CTO Ákos Ratku, Zocks focuses on improving business operations through natural communication and efficient data management. The all-in-one AI assistant offers features such as automated note-taking, meeting support, form filling, email drafting, and client insights. It integrates seamlessly with tools like eMoney and Orion, streamlining workflows and enhancing collaboration. Zocks prioritizes security and compliance, ensuring that data flows securely across organizations without the need for audio recordings. Trusted by thousands of financial advisors and firms, Zocks is backed by prominent investors and has received positive feedback for its impact on efficiency and client relationships.

information technology & services
51-200
Founded 2022
$64M raised

Description

  • Own customer onboarding during the first 60 days, including kickoff, success criteria, setup, integrations, training, and go-live.
  • Manage timelines, remove blockers, and transition customers into ongoing account management.
  • Drive product activation, adoption, and value realization through check-ins, usage monitoring, and enablement playbooks.
  • Own account health, Gross ARR Retention, churn prevention, and risk escalation for an assigned customer portfolio.
  • Lead renewal preparation and execution, including usage reviews, value summaries, forecasting, negotiations, and Salesforce documentation.
  • Build relationships across customer stakeholders and maintain alignment on goals, ROI, and success outcomes.
  • Collaborate with Sales, Product, RevOps, Support, and Engineering on handoffs, feedback, escalations, and process improvements.
  • Maintain accurate customer records, configurations, risks, milestones, tasks, and renewal data.
  • Improve onboarding, adoption, renewal, and retention playbooks based on account insights.

Requirements

  • 2–5+ years of experience in Account Management, Customer Success, or Onboarding at a B2B SaaS company.
  • Experience in wealth-tech, fintech, or regulated SaaS.
  • Demonstrated success driving fast time-to-value and strong renewals.
  • Strong communication skills and confidence leading customer-facing calls.
  • Ability to collaborate across Sales, Product, Engineering, Support, and RevOps.
  • Technical curiosity and willingness to learn product workflows and integrations.
  • Strong organization, operational discipline, and attention to detail.
  • Ability to manage multiple accounts and maintain customer momentum.
  • Experience with onboarding or implementations involving integrations and configuration steps (preferred).
  • Familiarity with Salesforce, SalesLoft, health scoring, renewal processes, and churn-prevention frameworks (preferred).
  • Must reside in AZ, CA, CO, CT, FL, GA, ID, IL, IA, KS, MA, MI, NE, NJ, NV, NY, NC, OH, PA, SC, TN, TX, WA, or WI.

Benefits

  • $100,000–$110,000 base salary plus $60,000 commission, for approximately $170,000 OTE.
  • Equity grant.
  • Remote work opportunity.
  • 100% employee medical premium coverage; dental and vision coverage.
  • Unlimited PTO, paid sick time, and 11 paid holidays.
  • Fully paid parental leave: 12 weeks for birthing parents and 6 weeks for non-birthing parents.
  • 401(k) with pre-tax and Roth options.
  • MacBook and workplace software provided.
  • Growth opportunities for high performers after six months.

Interested in this position?

Apply directly on the company website

Apply Now

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