Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services

Information Technology

$13M raised

60 open positions

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Technical Account Manager

9 hours, 1 minute ago

United States

Full-time

Junior

Customer and Technical Support

E-commerce JIRA Salesforce System Design

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Rithum

Internet Software & Services

$13M raised

View All Jobs 60

Description

Serve as a weekly point of contact for clients and manage day-to-day BAU activities with timely execution.
Develop and oversee channel implementation strategies aligned to channel requirements and platform capabilities.
Drive tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
Conduct technical reviews, identify optimization opportunities, and recommend improvements aligned to client goals.
Act as a trusted technical advisor to help clients overcome obstacles and realize value from Rithum’s solutions.
Own resolution of complex technical issues in partnership with Product, Engineering, and Client Success Engineering teams.
Bridge communication between client technical teams and internal teams to ensure clear understanding and streamlined execution.
Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a related B2B SaaS marketplace role.
Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency in Excel.
Foundational understanding of channel requirements, data mapping, and feed architecture.
Ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.
Demonstrated proficiency with Microsoft Copilot and comfort using AI-driven tools in daily workflows.
Proficiency with Salesforce, JIRA, or similar workflow and project tracking tools.
Strong problem-solving skills with an emphasis on root cause analysis and resolution.
Strong verbal and written communication skills.
Bachelor's degree in business, engineering, computer science, or a related technical field (preferred).
3+ years of experience in technical account management, solution engineering, or implementation roles (preferred).
Experience with eCommerce or product data platforms (preferred).
Experience working in cross-functional teams and complex stakeholder environments (preferred).
Familiarity with SaaS deployment models and scalable system design (preferred).
Experience supporting enterprise or strategic clients in eCommerce or retail technology (preferred).
Up to 10% travel is required.

Benefits

Base salary range of $60,000 to $100,000 per year.
10% discretionary annual bonus for non-sales roles.
Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
6% 401(k) match.
Competitive PTO package including 20 days PTO, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
Paid parental leave: 12 weeks for primary caregivers and 4 weeks for secondary caregivers.
Accident, critical illness, hospital indemnity, pet insurance, legal assistance, and identity theft insurance plans.
Remote-first work environment with a $65/month internet stipend, wellness resources, Calm app access, EAP support, tuition assistance, career development opportunities, and charitable contribution matching up to $250 per year.

Interested in this position?

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