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Associate Technical Account Manager – SQL & Data (Remote - Mexico Only)

1 hour, 33 minutes ago
Mexico
Full-time
Mid Level
Technical Account Manager
Database Administration
SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 45

Description

  • Support the primary Technical Account Manager in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Coach users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess impact on customer environments.
  • Configure Varicent solutions based on documented customer requirements under guidance from the senior TAM.
  • Prepare and share monthly performance, utilization, and support metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Implement proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support optimization efforts.
  • Identify opportunities for customer value realization and surface them to the primary TAM for strategic review.
  • Support customer conversations that position Varicent products as solutions to process challenges and enable upsell, cross-sell, and expansion opportunities.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong experience with SQL data manipulation and Microsoft Excel.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products, including administering, implementing, or supporting, is strongly preferred.
  • Basic knowledge of system configurations, data models, and data integration best practices.
  • Experience working in a technical customer success or technical account management environment is implied by the role.
  • Ability to work with internal and customer stakeholders across technical and business discussions.
  • Must be able to complete onboarding, training, and progressive ownership milestones for the role.

Benefits

  • Equal opportunity employer committed to a diverse and inclusive workplace.
  • Accommodation available during the recruitment process upon request.
  • Opportunity to work with a market-leading SaaS company serving global enterprise customers.
  • Supportive, collaborative, and innovative team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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