Nebius

Nebius enables B2B companies to build local hyperscaling cloud platforms with cost-effective GPUs, InfiniBand network, and 50% less compute cost. They offer managed Kubernetes and a launch-ready business model for innovative cloud solutions.

Internet Software & Services

Information Technology

51-250 (120)

190 open positions

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Technical Account Manager

14 hours ago

United States

Full-time

Senior

Customer and Technical Support

LLM

Apply Now

Nebius

Internet Software & Services

51-250

View All Jobs 190

Description

Lead the transition of customer workloads from proof of concept to production.
Ensure customer deployments are stable, scalable, and ready for production use.
Improve performance, reliability, latency, throughput, and cost efficiency in customer environments.
Work directly with customer engineering teams as a trusted technical partner.
Troubleshoot technical issues, identify bottlenecks, and translate challenges into actionable solutions.
Act as the primary technical contact for production issues and coordinate incident resolution with internal teams.
Communicate clearly with customers during high-pressure incidents and production events.
Provide best-practice guidance and optimization recommendations.
Share structured feedback with Product and Infrastructure teams to improve solutions.
Identify opportunities to expand and optimize customer usage over time.

Requirements

Experience working with cloud or infrastructure systems.
Experience with distributed systems or high-load applications.
Understanding of AI/ML workloads such as LLMs and inference is a strong plus.
Ability to troubleshoot and reason about system performance.
Experience working directly with technical customers such as engineers or ML teams.
Ability to communicate complex technical topics clearly and effectively.
Strong sense of ownership and execution.
Ability to manage multiple customers and priorities.
Structured, proactive, and solution-oriented mindset.
Experience with GPU workloads or AI infrastructure is an added bonus.
Familiarity with inference frameworks such as vLLM or TensorRT is an added bonus.
Background in solutions engineering, SRE, or technical support in B2B environments is an added bonus.

Benefits

Competitive salary with $225k-$300k OTE based on experience.
100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan with up to 4% company match and immediate vesting.
Paid parental leave of 20 weeks for primary caregivers and 12 weeks for secondary caregivers.
Up to $85/month remote work reimbursement for mobile and internet expenses.
Company-paid short-term, long-term, and life insurance coverage.
Opportunities for professional growth within Nebius.
Flexible working arrangements.

Interested in this position?

Apply directly on the company website

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