Senior Technical Account Manager, Atlas

3 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised

Description

  • Serve as the primary technical point of contact for Atlas customers after go-live.
  • Own the short- and long-term technical success and health of assigned customer accounts.
  • Build and maintain trusted relationships with customer engineering, IT, platform, and operations teams.
  • Build, update, and drive Joint Success Plans that align Atlas capabilities to customer outcomes.
  • Use success plans to guide adoption strategy, roadmap discussions, and expansion planning.
  • Drive adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation.
  • Help customers integrate Atlas into existing workflows, tools, and operational processes.
  • Monitor platform health, usage trends, and operational signals to identify risks and adoption issues.
  • Coordinate with Support, Engineering, and Product to resolve issues and improve the customer experience.
  • Support expansion opportunities by identifying additional users, environments, and use cases.

Requirements

  • 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles.
  • Experience supporting enterprise SaaS platforms in production environments.
  • Deep understanding of cloud platforms, distributed systems, and operational tooling.
  • Proven ability to build and drive Joint Success Plans tied to measurable outcomes.
  • Ability to explain complex technical concepts clearly to both engineers and executives.
  • Strong written and verbal communication skills.
  • Experience supporting control planes, management platforms, or observability tools (preferred).
  • Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments (preferred).
  • Exposure to regulated or sovereign customer environments (preferred).
  • Experience driving adoption, value realization, and expansion for enterprise SaaS products (preferred).
  • Comfort operating with ambiguity and owning outcomes end to end (preferred).
  • Based remotely in the Pacific Time Zone.

Benefits

  • Compensation of $132,000 to $165,000 USD on-target earnings, depending on location, experience, skills, and qualifications.
  • Equity compensation.
  • Subsidized medical, dental, and vision coverage.
  • Health savings accounts, flexible spending accounts, and dependent care FSAs.
  • Retirement plan options, including 401(k) and Roth 401(k).
  • Unlimited paid time off (PTO).
  • 14 paid company holidays per year.

Interested in this position?

Apply directly on the company website

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