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Client Success Manager

2 days, 1 hour ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Looker Power BI Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 71

Description

  • Manage key relationships with current retailer clients and define what success looks like for their programs.
  • Create and maintain joint success plans and roadmaps to keep clients engaged and progressing toward their goals.
  • Understand client use of the platform and drive product listing success through training and enablement.
  • Monitor feature adoption and usage across your book of business and recommend best practices for new features and functionality.
  • Drive Gross Merchandise Value (GMV) by recommending expansion into global marketplaces.
  • Partner cross-functionally with Sales, Product, Managed Services, Support, and Implementation to ensure a smooth client experience.
  • Follow standard procedures and collaborate with team members to resolve routine client issues.

Requirements

  • 2+ years of client success or account management experience in a SaaS environment with strategic account planning and client roadmap development.
  • Prior experience in SaaS or technology, with preferred experience supporting brands, retailers, or marketplace businesses.
  • Comfort using AI tools such as chat-based assistants, summarization tools, and reporting copilots.
  • Experience using a major CRM tool, with Salesforce or Gainsight preferred.
  • Ability to interpret reports and compare analytics, with Looker or Power BI preferred.
  • Exceptional interpersonal skills and the ability to communicate effectively across all team roles and seniority levels.
  • Excellent written and verbal communication and presentation skills.
  • Ability to organize work, prioritize tasks, and manage multiple changing priorities.
  • Strong curiosity and initiative, with the ability to problem-solve independently, learn quickly, and work autonomously.
  • Bachelor's degree preferred.
  • Retail industry and/or supply chain experience preferred.
  • 2+ years of eCommerce platform experience preferred.
  • Dropship or marketplace experience preferred.
  • Ability to travel up to 10%.

Benefits

  • Expected base pay range of $60,000 to $93,000 per year.
  • 10% expected discretionary bonus for this non-sales role.
  • Medical, dental, and vision coverage with affordable health plans and company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 days of PTO, paid holidays, floating holidays, sick days, wellness days, and a paid volunteer day.
  • 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
  • Access to the Calm app and the Employee Assistance Program.
  • $65/month remote work stipend for internet.
  • Tuition assistance and career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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