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Customer Success Manager - APJ

1 hour, 55 minutes ago
Australia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CI/CD DevSecOps Git
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 182

Description

  • Build and maintain trusted advisor relationships with assigned customers across APJ.
  • Guide customers on deployment, operational best practices, and establishing a GitLab Center of Excellence.
  • Lead and participate in workshops that help customers use GitLab across their software development lifecycle.
  • Monitor customer progress against key performance indicators and share insights with internal stakeholders and customer executives.
  • Turn product usage data into actionable recommendations that support adoption and expansion.
  • Establish and manage regular customer touchpoints to review strategic and technical objectives and adjust plans.
  • Collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues and align on success plans.
  • Contribute regional APJ insights to improve how GitLab supports customers across markets and maturity levels.

Requirements

  • Experience in a customer-facing post-sales role focused on adoption, value realization, and customer advocacy.
  • Background in customer success, professional services, technical account management, or a related customer-engagement function.
  • Ability to discuss Git, common branching strategies, and version control workflows.
  • Knowledge of the software development lifecycle, including common development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Ability to translate product usage data and technical details into clear insights for technical and executive stakeholders.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
  • Openness to learning and transferable experience from adjacent roles or industries is welcomed.
  • Remote roles may have specific location-based eligibility requirements.
  • Candidates with varying levels of experience are encouraged to apply, even if they do not meet every requirement.

Benefits

  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • All roles are remote, with global hiring across many countries.

Interested in this position?

Apply directly on the company website

Apply Now

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