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Customer Success Renewals Representative, Velocity

1 hour, 56 minutes ago
Poland
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 199

Description

  • Own renewal and expansion quota attainment for an assigned territory or segment.
  • Manage the renewal pipeline by contacting customers before support expiration to assess experience and environment health.
  • Reach out to customers with lapsed support to reactivate subscriptions.
  • Prepare quotes directly for customers and channel partners.
  • Work cross-functionally with Deal Desk, Legal, Sales, and other teams to create special terms and renewal documents.
  • Communicate and sell complex offers internally and externally.
  • Prepare forecasts, business analysis, and performance insights.
  • Support customers with licensing transfers and support ticket assistance to drive successful outcomes.
  • Support channel partners to close renewals and additional license sales.
  • Record customer and partner activity accurately in Salesforce and maintain CRM hygiene.
  • Manage inbound renewal inquiries through renewal portals and prioritize work to meet KPIs, SLAs, and customer satisfaction goals.

Requirements

  • Bachelor’s degree required; equivalent education and experience may be considered.
  • Advanced-level English and German language proficiency required.
  • Relevant experience in sales, account management, customer success account management, or renewals.
  • Proven track record of exceeding quota and KPIs.
  • Experience supporting large enterprise accounts with technically complex configurations and high transaction volumes.
  • Ability to lead complex customer requests and escalations in a cross-functional environment.
  • Strong communication skills with the ability to influence at all levels, including executive leadership.
  • Excellent organizational skills with the ability to prioritize and multitask to meet deadlines and quotas.
  • Ability to work in a semi-autonomous, fast-paced environment.
  • High-energy, self-motivated approach with capacity for heavy email and outbound phone communication.
  • Experience compiling, querying, analyzing, and reporting data.
  • Proficiency with Salesforce.com is an advantage.

Benefits

  • 26 paid days off annually, plus 4 additional global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Paid parental, maternity, and paternity leave.
  • Fully covered family medical, dental, rehab, and vaccination coverage.
  • Life, critical illness, and disability insurance.
  • Employer pension contribution via PPK.
  • Monthly Edenred meal allowance of 450 PLN.
  • Fully covered MultiSport card with access to sports facilities nationwide.
  • Up to 12 free therapy sessions per year, plus legal and financial advice.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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