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Technical Account Manager

6 hours, 5 minutes ago
United Kingdom
Full-time
Junior
Technical Account Manager
Customer and Technical Support
E-commerce JIRA Salesforce System Design
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 8

Description

  • Serve as a weekly point of contact for clients and manage day-to-day BAU activities with timely execution.
  • Develop and oversee channel implementation strategies aligned to channel requirements and Rithum platform capabilities.
  • Drive tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
  • Conduct technical reviews and recommend optimization opportunities based on client goals.
  • Act as a trusted technical advisor to help clients resolve obstacles and realize value from Rithum’s solutions.
  • Own complex technical issue resolution in collaboration with Product, Engineering, and Client Success Engineering teams.
  • Bridge communication between client technical teams and Rithum internal teams to support alignment and execution.
  • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
  • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

  • 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS environment, or in a marketplace role with a brand or retailer.
  • Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
  • Strong proficiency in Excel.
  • Foundational understanding of channel requirements, data mapping, and feed architecture.
  • Ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
  • Demonstrated proficiency with Microsoft Copilot and comfort using AI-driven tools in daily workflows.
  • Proficiency with Salesforce, JIRA, or similar workflow/project tracking tools.
  • Excellent problem-solving skills with a focus on root cause analysis and resolution.
  • Strong verbal and written communication skills.
  • Bachelor's degree in business, engineering, computer science, or a related technical field (preferred).
  • 3+ years in technical account management, solution engineering, or implementation roles (preferred).
  • eCommerce or product data platform experience (preferred).
  • Experience working in cross-functional teams and navigating complex stakeholder environments (preferred).
  • Familiarity with SaaS deployment models and scalable system design (preferred).
  • Experience working with enterprise or strategic clients in eCommerce or retail technology (preferred).
  • Up to 10% travel required.

Benefits

  • Enhanced Private Medical Insurance and a Health Cash Back Plan.
  • Life insurance and disability benefits.
  • Pension plan with 4% company match.
  • Competitive time off package including 25 days of PTO, 8 company-paid holidays, 2 paid floating holidays, 10 paid sick days, 2 wellness days, and 1 paid volunteer day.
  • £45/month remote work stipend for internet.
  • Access to wellbeing tools such as the Calm app and an Employee Assistance Program.
  • Professional development stipend and learning and development offerings.
  • Charitable contribution match per team member.

Interested in this position?

Apply directly on the company website

Apply Now

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