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Technical Account Manager

1 month ago
Spain
Full-time
Junior
Technical Account Manager
Customer and Technical Support
E-commerce JIRA Salesforce System Design
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 39

Description

  • Serve as the weekly technical touchpoint for clients and manage day-to-day BAU activities.
  • Develop and oversee channel implementation strategies aligned to technical requirements and platform capabilities.
  • Drive execution across operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization.
  • Conduct technical reviews and provide forward-looking optimization recommendations tied to client goals.
  • Act as a trusted technical advisor to help clients overcome obstacles and realize value from Rithum’s solutions.
  • Own resolution of complex technical issues in partnership with Product, Engineering, and Client Success Engineering teams.
  • Bridge communication between client technical teams and Rithum internal stakeholders to ensure aligned execution.
  • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
  • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

  • 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment or marketplace role with a brand or retailer.
  • Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
  • Strong proficiency in Excel.
  • Foundational understanding of channel requirements, data mapping, and feed architecture.
  • Demonstrated ability to manage technical projects and communicate with technical and non-technical stakeholders.
  • Demonstrated proficiency with Microsoft Copilot and comfort using AI-driven tools in daily workflows.
  • Proficiency with Salesforce, JIRA, or similar workflow/project tracking tools.
  • Excellent problem-solving skills with a focus on root cause analysis and resolution.
  • Strong verbal and written communication skills.
  • Bachelor's degree in business, engineering, computer science, or a related technical field preferred.
  • 3+ years in technical account management, solution engineering, or implementation roles preferred.
  • eCommerce or product data platform experience preferred.
  • Experience working in cross-functional teams and complex stakeholder environments preferred.
  • Familiarity with SaaS deployment models and scalable system design preferred.
  • Experience supporting enterprise or strategic clients in eCommerce or retail technology preferred.
  • Up to 10% travel required.

Benefits

  • Medical, dental, and psychology benefits.
  • Life insurance and disability benefits.
  • Competitive time off package including 25 days of PTO, 8 company-paid holidays, 5 paid floating holidays, 2 wellness days, and 1 paid volunteer day.
  • Voucher program for transportation, meals, and childcare.
  • Remote working stipend of €40/month automatically applied in payroll.
  • Access to wellbeing tools such as the Calm app and an Employee Assistance Program.
  • Professional development stipend plus learning and development offerings.
  • Charitable contribution match per team member.

Interested in this position?

Apply directly on the company website

Apply Now

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