Customer Success Engineer

3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Riskified

Riskified

Riskified is a leading eCommerce fraud prevention company that guarantees chargeback protection and enables a seamless shopping experience for merchants worldwide.

Internet Software & Services
251-1K
Founded 2012

Description

  • Act as the primary technical contact for enterprise merchants and lead integration, upsell, and cross-sell efforts.
  • Translate merchant business needs into technical solutions using Riskified’s platform capabilities.
  • Build and manage joint project plans with clients and track milestones and deliverables.
  • Partner with Account Management, Sales, and Support as the technical subject matter expert for new and existing offerings.
  • Troubleshoot complex technical issues by investigating logs and data and delivering actionable solutions.
  • Identify and drive improvements to processes, tools, and product capabilities.
  • Collaborate cross-functionally with Product, Analytics, Data Science, and R&D to support the product life cycle.
  • Own the technical aspects of merchant integration efforts and customer growth initiatives.

Requirements

  • 4+ years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, or Technical Project Manager role supporting enterprise customers.
  • Strong client-facing experience with excellent communication and project management skills.
  • Experience troubleshooting production issues, reviewing logs, querying databases, and reading code.
  • Hands-on experience with SQL and working with databases.
  • Experience with API integrations and comfort working with technical documentation and source code.
  • Ability to navigate complex, multi-layered technical challenges while maintaining strong internal and external relationships.
  • Experience working cross-functionally with R&D, Product, Sales, and Account Management teams in a global environment.
  • Proactive mindset and strong ownership.
  • Excellent written and spoken English.
  • Strong Shopify experience is a significant advantage, including familiarity with Shopify integrations, APIs, and platform limitations.
  • Experience in ecommerce, payments, or FinTech is an advantage.

Benefits

  • Hybrid remote and in-office work in Tel Aviv.
  • Equity for all employees, plus Keren Hishtalmut and pension benefits.
  • Private medical insurance and extra time off for parents and caregivers.
  • Commuter and parking benefits.
  • Team events, a fully stocked kitchen, lunch stipend, happy hours, and onsite fitness activities.
  • Professional development support including global onboarding, skills-based courses, full access to Udemy, and lunch-and-learns.
  • Opportunities to volunteer and make an impact.
  • Employee gifts and swag.

Interested in this position?

Apply directly on the company website

Apply Now

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