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Enterprise Customer Success Manager

1 month ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM HubSpot Notion Salesforce
Apply Now
Rezilient Health

Rezilient Health

Rezilient Health provides direct primary and specialty healthcare services tailored for employers, focusing on delivering unlimited access to care through innovative platforms like CloudClinics and telehealth, all for a single employer fee, while prior...

Health Care Providers & Services
11-50
Founded 2016
View All Jobs 2

Description

  • Own end-to-end relationships with national enterprise employer and health system partners.
  • Track activation, utilization, drop-off, and population health metrics to guide engagement strategy.
  • Develop, test, and refine member engagement campaigns and document effective playbooks.
  • Translate utilization and engagement data into insights for clients and internal stakeholders.
  • Represent Rezilient onsite through benefit fairs, lunch-and-learns, pop-ups, open houses, and targeted outreach.
  • Partner with HR, benefits, marketing, clinical, operations, product, and sales teams.
  • Lead client business reviews and present outcomes, insights, and recommendations to leadership.
  • Support sales activities including demos, discovery conversations, prospect discussions, and market development.
  • Identify expansion opportunities within existing accounts and strengthen national industry relationships.
  • Share field learnings and support onboarding, implementations, escalations, reporting, and team initiatives.

Requirements

  • 5–7 years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing healthcare role.
  • Experience managing large employer groups, health systems, or enterprise accounts.
  • Ability to analyze utilization data, identify patterns, and develop measurable engagement strategies.
  • Demonstrated success improving engagement, utilization, or adoption in complex healthcare or enterprise environments.
  • Experience working with HR leaders, benefits teams, and executive stakeholders.
  • Clinical or healthcare delivery experience is strongly preferred.
  • Ability to work independently while collaborating effectively with remote teams in evolving environments.
  • Comfort supporting sales activities and navigating startup and enterprise healthcare settings.
  • Excellent communication, relationship-building, organization, and prioritization skills.
  • U.S.-based with approximately 20% travel nationwide and periodic travel to St. Louis; Midwest or East Coast preferred.
  • Familiarity with Salesforce, HubSpot, Notion, or similar CRM and customer success platforms; dashboard experience preferred.

Benefits

  • Stock options and competitive base compensation.
  • Medical, dental, and vision coverage with employer premium contributions.
  • Complimentary access to Rezilient clinical programs for employees and household members.
  • 401(k) retirement plan.
  • Flexible paid time off, dedicated paid sick leave, and 11 paid company holidays.
  • Paid family leave.
  • Optional life insurance, disability coverage, and Health Savings Account.

Interested in this position?

Apply directly on the company website

Apply Now

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